Receptionist

Ironclad Harley-Davidson; Portsmouth (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ironclad Harley-Davidson is seeking a Receptionist in Portsmouth, VA to assist office personnel by greeting customers and handling calls. The ideal candidate will have a high school diploma and at least 2 years of customer service experience, along with proficiency in Microsoft Office and good communication skills.

The receptionist will be responsible for providing prompt telephone service, assisting customers, and performing general office duties to ensure smooth operations. A valid driver’s license and professional appearance are expected.

Qualifications

• 2+ years of customer service experience required.
• Must be computer literate with proficiency in Microsoft Office Suite.
• Good verbal communication skills and pleasant phone manner essential.

Responsibilities

• Answering telephone calls and transferring them appropriately.
• Greet customers courteously and provide assistance.
• Prepare letters and financial contracts as needed.

Skills

Customer service experience

Proficient with Microsoft Office Suite

Good verbal communication skills

Pleasant phone manner

Experience with Google Drive applications

Education

High school diploma or equivalent

Job description

Job Title: Receptionist

Department: Administration

Supervisor: Controller and/or Human Resources Assistant

Summary Description

Assist the office personnel of the dealership by greeting customers, answering the telephone, transferring calls, and taking messages for all dealership personnel. Assist office staff by typing letters and filing records.

Duties & Responsibilities

• Provide courteous, prompt and accurate telephone answering service for all dealership personnel.
• Handle telephone transactions quickly, and courteously. Welcome customers to the dealership and provide assistance to them providing information, recording messages or forwarding calls.
• Greet internal and external customers immediately, in a courteous and friendly manner.
• Provide high quality assistance to office personnel to ensure a smooth running and productive office environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Open mail and route it to appropriate dealership personnel.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record.

Physical Demands

• Frequently works on a computer in a typical office environment.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.

Working Conditions

• The noise level in the work environment can be loud at times.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.