SALES PERSON

Curtiss Ryan Honda; Shelton (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Curtiss Ryan Honda is seeking a Sales Associate to drive vehicle sales, achieve dealership targets, and deliver outstanding customer service. You will greet customers, assess their needs, demonstrate vehicles, and guide them through the purchase process with a focus on rentability and satisfaction.

Responsibilities include following the official sales process, quoting accurately, coordinating with the sales team, and maintaining up-to-date product knowledge to support repeat and referral

Qualifications

• High school diploma or the equivalent.
• Driver's License.
• Sales License.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Sell vehicles at dealership gross profit, volume and customer satisfaction standards.
• Coordinate with the sales manager to set and meet new and used sales quotas; meet profit margin goals.
• Greet customers promptly and follow the outlined sales process.
• Utilize floor time to meet customer needs and solicit sales.
• Determine vehicle needs by asking questions and listening; demonstrate and test drive vehicles.
• Maintain knowledge of products and follow up to build loyalty; deliver vehicles and explain features.
• Handle telephone transactions and use a consistent quotation process for purchases.
• Move/display vehicles on showroom and lot; respond to customer concerns with empathy.

Skills

Excellent communication

Professional appearance

Read & comprehend instructions

Meet production standards

Education

High school diploma

Driver's License

Sales License

Job description

Reports to the Sales Manager

Qualifications

Education

High school diploma or the equivalent.

Licenses

• Driver's License
• Sales License

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

Spend time outdoors in the weather and elements.

Spend time indoors in air-conditioned areas.

Sitting

On a regular basis.

Standing

On a regular basis.

Walking

On a regular basis.

Bending, twisting and/or stooping

Infrequently, on a regular basis.

Kneeling and/or Squatting

Infrequently.

Lifting

25 lbs to 50 lbs.

Infrequently.

Reaching and/or lifting overhead

Infrequently.

Climbing

Stairs.

Repetitive hand/finger movement

On a regular basis.

Grasping/grabbing with hands

Infrequently.

Pushing and Pulling

Infrequently.

Expectations

General Expectations

• Devote oneself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.
• Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to customer.
• Conduct telephone transactions courteously and promptly.
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend sales meetings.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).