Receptionist

Mercedes Benz of El Cajon; Fletcher Hills (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness program

Paid vacation

Job summary

Mercedes-Benz of El Cajon is seeking a courteous Receptionist to warmly greet customers in person and on the phone, routing calls to the right team members and providing timely messages. The ideal candidate will have a high school diploma or GED, with prior retail or customer service experience preferred in an automotive dealership environment.

No experience is required, but a friendly, energetic, professional demeanor and strong computer skills are essential; bilingual abilities are a plus.

Qualifications

• High school diploma or GED required or preferred.
• No experience required; automotive dealership experience a plus.
• Customer service oriented with excellent communication and problem-solving skills.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Professional appearance and positive, team-focused attitude.
• Bilingual helpful.

Responsibilities

• Answer all incoming calls according to company policies with excellent telephone skills.
• Greet customers at the dealership professionally and enthusiastically.
• Direct calls to appropriate staff and take written messages as needed.
• Coordinate questions and issues with other departments.
• Maintain confidentiality of company and customer information.
• Inform customers when their vehicles are ready and follow up as needed.
• Assist service staff with customer communications and other tasks.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Teamwork

Professionalism

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

The Receptionist greets customers both on the phones they call in as well as when they visit the dealership through the main entrance if a sales associate or other team member has not already done so. The Receptionist will courteously and efficiently answer all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Performs other duties as assigned.

Qualifications

• No experience required but a PLUS!
• Automotive Dealership experience a PLUS!
• Previous retail and/or customer service experience.
• Must be customer service oriented.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual a PLUS!