Administrative Assistant

Jacob & Co; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A luxury jewelry company in New York, NY is seeking an Entry-level Administrative Assistant to support our sales team. The role requires excellent people skills, professionalism, and a strong customer service background, particularly in a luxury retail setting. The ideal candidate should be organized, adaptable, and skilled with Microsoft Office. This full-time position demands flexibility in working hours, including Saturdays if needed.

Qualifications

• 2-5 years of experience in a luxury retail environment is required.
• Must have retail or customer service experience.
• Able to maintain a polished, professional appearance at all times.

Responsibilities

• Assist sales team as an Administrative Assistant.
• Greet clients and handle phone inquiries professionally.
• Process sales transactions and keep work organized.
• Help with daily opening or closing procedures.

Skills

Excellent people skills

Polished verbal ability

Adaptability under pressure

Strong time-management skills

Customer service excellence

Computer proficiency

Tools

Microsoft Office

Job description

Administrative Assistant – Jacob & Co.

Jacob & Co. is seeking an enthusiastic individual to serve as an Administrative Assistant to our sales team. Candidates should have excellent people skills, polished verbal ability, an outgoing personality, and be a collaborator. The best applicants will excel in guest service, computer proficiency, and exhibit adaptability under pressure.

• Remain calm under pressure and adapt to changing requests.
• Maintain a positive work attitude, especially with shifting priorities.
• Be meticulous, organized, with strong time‑management skills.
• Have experience with Microsoft Office.
• Represent the company with extreme professionalism at all levels.
• Greet clients and answer phones in a prompt, professional, and polite manner.
• Process sales transactions and service orders promptly; keep work organized.
• Provide excellent customer service in person and on the phone.
• Assist in daily opening or closing procedures for the store in accordance with policy and procedure.
• Maintain a polished, professional appearance at all times.
• Preferably have demonstrated retail or customer service experience.
• Experience in a luxury retail environment (2‑5 years) is required.
• Working hours require flexibility; Saturdays if needed.

Industry: Luxury Goods & Jewelry

Employment Type: Full‑time

Seniority Level: Entry level

Job Function: Administrative