Administrative Assistant

Douglas Elliman Property Management; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading property management company in New York City is seeking an administrative professional to manage communications and customer service. The ideal candidate is detail-oriented and well-organized, with skills in Yardi Voyager and BuildingLink software. Responsibilities include onboarding new residents and handling administrative tasks. The salary range for this role is between $50k - $55k.

Responsibilities

• Manage all phone calls and email communications to the shared office email.
• Provide customer service to residents and visitors to the management office.
• Meet all new residents for onboarding at the property.
• Coordinate deliveries, moves and minor repairs; secure necessary documentation.
• Review the insurance certificates for Homeowners and Renters insurance.
• Communicate with residents on payment queries, repair requests.
• Process maintenance and common charge checks.
• Maintain waitlists concerning storage and bike room.
• Handle administrative tasks assigned by management.

Skills

Detail oriented

Good written and verbal communication skills

Well organized

Knowledge of Yardi Voyager

Knowledge of BuildingLink software

Job description

Overview

For over 100 years, Douglas Elliman has provided the best residential property management to co-ops, condos and rental properties throughout New York City and beyond. Ranked #1 among New York City's residential management companies, our mission is to provide our clients with superior and responsive management and accurate financial reporting that they can count on to improve their quality of life and valuation of their homes. We also support the City's efforts to reduce carbon emissions through increased energy efficiency in all the properties we manage.

Responsibilities

• Manage all phone calls and email communications to the shared office email.
• Provide customer service to residents and visitors to the management office, including brokers, attorneys, etc.
• Meet all new residents for onboarding at the property, including: Issuance of Welcome Package; Resident FID; Building Link; Emergency Contact; ClipPay Instructions.
• Coordinate deliveries, moves and minor repairs; secure necessary documentation (e.g. insurance certificates).
• Review the insurance certificates for Homeowners and Renters insurance for residents and vendor indemnification agreements.
• Communicate with residents on issues such as monthly payment queries, repair requests, etc.
• Process maintenance and common charge checks that are received in the management office.
• Maintain waitlists concerning storage, bike room, etc.
• Generally handle administrative tasks assigned by management.

Qualifications

• Detail oriented
• Good written and verbal communication skills
• Well organized
• Knowledge of Yardi Voyager and BuildingLink software
• Salary Range: $50k - $55k

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative