Administrative Assistant

Master's Landscape Design; Mount Juliet (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Master’s Landscape Design seeks an organized Administrative Assistant to support the Owner/Founder, Project Manager, and office team. You will manage schedules, handle client calls professionally, coordinate intake and leads, book travel, and assist with events to keep operations running smoothly.

Ideal candidates are detail-oriented, tech-savvy, and capable of handling multiple priorities in a fast-paced environment. A warm, confidential, team-oriented mindset is essential.

Qualifications

• Welcoming and professional phone demeanor with strong written and verbal communication skills.
• Highly detail-oriented and organized with the ability to manage multiple priorities simultaneously.
• Proficient with Microsoft Office products and quick to learn new software including CRM tools.
• Adaptable and proactive, with a genuine interest in using AI to streamline job processes.
• Team player with a proactive attitude who embraces the company's family-oriented culture.
• Exercises sound judgment and maintains discretion and confidentiality regarding the Owner's schedule, business matters, and client information.
• Aligns with core values of professionalism, integrity, passion, communication, adaptability, and loyalty.

Responsibilities

• Executive & calendar support: manage the Owner/Founder’s calendar and coordinate all appointments; book travel; provide additional admin support as needed.
• Client communication & lead management: answer phones warmly, intake potential customers, ensure timely follow-up, assign sales leads, keep CRM up to date.
• Team & operations support: assist Project Manager with scheduling, permits, and other tasks; coordinate company events; send client gifts; maintain organization and follow-through.

Skills

Phone etiquette

Communication

Detail-oriented

Office software

CRM tools

AI in processes

Team player

Discretion

Tools

Microsoft Office

CRM tools

Job description

Administrative Assistant

Full-Time | On-Site | Mount Juliet, TN

Schedule: Monday–Friday, 7:00 AM – 3:30 PM | Reports To: Business Operations Manager

POSITION SUMMARY

Master’s Landscape Design is looking for a welcoming, highly organized Administrative Assistant to support our Owner/Founder, Project Manager, and broader office team. Reporting directly to the Owner/Founder, this key role is all about keeping the day-to-day running smoothly — managing schedules, handling client calls with a warm and professional demeanor, coordinating customer intake and lead assignment, booking travel, and helping plan company events. Your attention to detail, follow-through, and communication skills will keep our team connected, efficient, and delivering at a high level.

KEY RESPONSIBILITIES

Executive & Calendar Support

• Manage the Owner/Founder's calendar and coordinate all appointments

• Book travel arrangements as needed

• Provide additional administrative office support as needed to keep the company moving forward

Client Communication & Lead Management

• Answer phones with a warm, welcoming demeanor and professionally intake potential customers

• Ensure timely and professional follow-up for all incoming calls and inquiries

• Assign sales leads to the appropriate team members promptly

• Keep the CRM and lead tracking software accurate and up to date

Team & Operations Support

• Support the Project Manager with appointment scheduling,811 locate requests, permits, and other tasks as needed

• Coordinate company events such as birthday breakfasts, team outings, and staff celebrations

• Assist with sending client appreciation gifts

• Maintain organization and consistent follow-through on tasks across multiple priorities

• Demonstrate flexibility and attention to detail while managing a fast-paced workload

QUALIFICATIONS

Required

• Welcoming and professional phone demeanor with strong written and verbal communication skills

• Highly detail-oriented and organized with the ability to manage multiple priorities simultaneously

• Proficient with Microsoft Office products and quick to learn new software including CRM tools

• Adaptable and proactive, with a genuine interest in using AI to streamline job processes

• Team player with a proactive attitude who embraces the company's family-oriented culture

• Exercises sound judgment and maintains discretion and confidentiality regarding the Owner's schedule, business matters, and client information

• Aligns with core values of professionalism, integrity, passion, communication, adaptability, and loyalty

Preferred

• 1–2 years of experience in an office or administrative environment

KEY COMPETENCIES

• First Impressions: Greets every caller and visitor with warmth and professionalism — you set the tone for the client experience.

• Organizational Excellence: Juggles schedules, leads, events, and daily tasks without letting anything slip through the cracks.

• Communication: Clear, timely, and professional across every channel — phone, email, and in person.

• Tech Savviness: Embraces new tools — including AI — to work smarter and keep processes efficient.

• Dependability: The owner and team count on this role every single day; consistent follow-through is essential.

• Adaptability: Stays calm, flexible, and effective as priorities shift throughout the day.

COMPENSATION & BENEFITS

• Pay Rate: $23–$25per hour, based on experience

• Health Insurance: 100% employer-paid health insurance coverage for the employee

• Paid Time Off: Competitive PTO policy

• Professional Development: Support for continued learning and professional growth

This job description outlines the primary duties and qualifications of the role. It is not exhaustive and may be modified to meet the evolving needs of the organization.