Administrative Assistant

Keystone Cooperative, Inc.; Mentone (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Keystone Cooperative, Inc. is seeking a customer service/administrative assistant for the branch to support accounts receivable, verify and file contracts, and handle standard clerical duties.

The role includes answering calls, sorting mail, responding to customers with urgency, and balancing the cash drawer as part of daily tasks.

Qualifications

• High school diploma and 1–2 years related experience and/or training; or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to meet strict deadlines.
• Detail oriented with high accuracy.
• Ability to multitask and work in a team.

Responsibilities

• Receive and manage a high volume of phone calls professionally.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Balance cash drawer daily.
• Prepare and file paperwork; reconcile and submit documentation.
• Download reports and assist with special projects.

Skills

Verbal communication

Written communication

Microsoft Office

Organization

Attention to detail

Multitasking

Analytical skills

Independent worker

Team player

Education

High school diploma

1-2 years related experience

Tools

Microsoft Office Suite

Job description

Position Overview

The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.

Duties and Responsibilities

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail.
• Receive courier deliveries.
• Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills and Qualifications

• Strong verbal, and written, communication skills.
• Proficient with Microsoft Office SuiteExcellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Education and Experience

• High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.