Administrative Assistant

BW Design Group; Maryland Heights (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

BW Design Group is seeking an Administrative Support Specialist to back our sales and service teams in Maryland Heights, MO. You will serve as the primary customer liaison, respond to pricing, availability and order-status inquiries, and ensure documentation flows accurately through internal systems.

Responsibilities include reviewing orders and proposals, maintaining CRM records, preparing trackers and reports, drafting invoices and proposals, gathering documentation, and supporting leadership

Responsibilities

• Provide internal support to sales and/or service team; act as liaison and point of contact for customer
• Respond to customer inquiries regarding pricing, availability, order status, etc.
• Serve as the liaison between sales/service team and other internal organizational departments; ensures all customer documentation is processed accurately and in a timely manner
• Ensures adherence to all order process policies and procedures
• Reviews all sales/service orders and proposals for accuracy, documentation, and clearance
• Maintain records in CRM and other documentation systems; ensure data integrity
• Prepare trackers, manage leads, and compile results of appointments and sales orders; follow-up with sales or other departments as necessary
• Generate and prepare reports
• Oversees, reviews, and drafts invoices, standard proposals, work orders, and other documentation; ensure product, service, specifications, pricing and agreed upon terms are accurate
• Act as gatekeeper for documentation; gather documentation and maintain job order file
• Participate in planning meetings with leadership to clarify customer requests and feasibility of order

Job description

• Provide internal support to sales and/or service team; act as liaison and point of contact for customer
• Respond to customer inquiries regarding pricing, availability, order status, etc.
• Serve as the liaison between sales/service team and other internal organizational departments; ensures all customer documentation is processed accurately and in a timely manner
• Ensures adherence to all order process policies and procedures
• Reviews all sales/service orders and proposals for accuracy, documentation, and clearance
• Maintain records in CRM and other documentation systems; ensure data integrity
• Prepare trackers, manage leads, and compile results of appointments and sales orders; follow-up with sales or other departments as necessary
• Generate and prepare reports
• Oversees, reviews, and drafts invoices, standard proposals, work orders, and other documentation; ensure product, service, specifications, pricing and agreed upon terms are accurate
• Act as gatekeeper for documentation; gather documentation and maintain job order file
• Participate in planning meetings with leadership to clarify customer requests and feasibility of order