Administrative Assistant

Funbike; Hayward (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

PTO

Job summary

Funbike, located in Hayward, California, is seeking a full-time Administrative Assistant to support the General Manager, Sales Manager, Service Manager, and Parts Manager. The ideal candidate will have excellent computer skills, be bilingual (Spanish preferred), and demonstrate strong organizational abilities. Responsibilities include handling phone calls, managing service appointments, and maintaining office records. Benefits include medical, dental, vision insurance, a 401k plan, and PTO.

Qualifications

• Required skills include proficiency in Excel and Word.
• Bilingual (Spanish) is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer and screen incoming phone calls.
• Greet customers and direct them appropriately.
• Assist with scheduling service appointments.

Skills

Computer literacy

Bilingual (Spanish)

Organized

Detail-oriented

Multitasking

Problem-solving attitude

Tools

Excel

Word

CRM systems

Job description

East Bay Motorsports is looking for an enthusiastic, knowledgeable, and experienced full time Administrative Assistant to the General Manager, Sales Manager, Service Manager and Parts Manager.

We represent the following brands in our East Bay location:

Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am, Polaris, and CF Moto.

We value long term relationships with our customers and therefore are looking for candidates with a great attitude, outstanding work ethic, and bilingual (Spanish/English) skills.

Qualifications

• Excel, Word, and overall computer literacy required
• Bilingual (Spanish) preferred
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable handling confidential information
• Problem-solving attitude with willingness to learn new systems and processes

Job Responsibilities (including but not limited to):

Administrative / Front Desk Duties:

• Answer, screen, and forward incoming phone calls
• Track incoming calls using developed Excel spreadsheet
• Greet customers and direct them to the appropriate department (sales, finance, or service)
• Assist customers in person and over the phone
• Learn and understand sales and delivery protocols; coordinate with delivery driver to ensure timely delivery of the correct unit
• Maintain point-of-sale displays and materials as needed
• Learn CRM system and update new customers in real time
• Learn product lines carried
• Perform general clerical duties such as filing, photocopying, transcribing, and faxing

Service Support / Service Writer Duties:

• Greet service customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers regarding service progress
• Manage service jobs in progress and help ensure timely completion
• Assist with ordering and tracking parts for warranty or recall work
• Support submission of warranty invoices and follow up on outstanding items
• Maintain strong relationships with customers, OEMs, and vendors
• Support service department in meeting monthly sales goals

Additional Responsibilities:

• Organize office and assist associates to optimize procedures
• Create and update records ensuring accuracy
• Resolve office-related issues and handle requests from managers and employees
• Operate office equipment, including printers, fax machines, and scanners

Benefits:

• Medical, dental, vision, life, accident, hospital, and critical illness insurance
• 401k
• PTO

Job Type: Full-time