Sales Admin/Desk Assistant

High Octane Harley-Davidson; Billerica (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid training

401k

Medical, dental, and vision insurance

Paid vacation time

Paid holidays

Paid sick leave

Opportunities for advancement

Job summary

High Octane Harley-Davidson in Billerica, MA is seeking a Desk Assistant to support the Sales Team with administrative duties, data entry, and document processing to keep the buying experience smooth and accurate.

You will prepare letters and reports, manage filing, coordinate with Lightspeed/Talon, and assist with customer information, schedules, and deals under the Sales Management Team.

Qualifications

• 2+ years customer service experience.
• Proficient with Microsoft Office Suite.
• Must be able to multitask and input data accurately in a fast-paced environment.
• Good verbal communication and professional phone manner.

Responsibilities

• Provide prompt, high-quality word processing for the Sales Department.
• Assist with scheduling, filing, and document preparation.
• Prepare letters, reports, and other correspondence.
• Entry and verification of customer information from various sources.
• Update notes and reports in dealership systems and Google Sheets.

Skills

Customer service

Data entry

Microsoft Office

Multitasking

Phone etiquette

Attention to detail

Verbal communication

Education

High School Diploma

Tools

Lightspeed/Talon

Google Sheets

Google Docs

Job description

Job Title: Desk Assistant (Sales Team Administrative Assistant)

Department: Motorcycle Sales

Supervisor: Sales Manager and/or General Sales Manager

Summary Description

Assist the Sales Management Team with administrative work and data entry to provide a more fluid buying experience. Responsible for providing a full range of administrative support. Daily work performed under the direct supervision of the Sales Management Team and requires a high degree of accuracy and discretion, as many of the documents handled are extremely sensitive.

Duties and Responsibilities

• Provide prompt, dependable, high quality, word processing to the Sales Department and Business Managers.
• Provide high quality assistance to personnel to ensure a smooth running and productive sales environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Set-up and maintain an accurate easy to access filing system for all important documentation.
• Package deals, track down titles, help find information needed to help fund/finalize deal.
• Create schedule in ScheduleBase for Sales Department.
• Create motorcycle hang tags in compliance with state regulations and company policies.
• Analyzes and verifies customer information provided from Fit Specialists and ASMs and then enters information exactly as it appears in Lightspeed/Talon.
• Prints reports from Lightspeed/Talon, Google Docs, H-Dnet, and other dealership systems as requested.
• Updates notes and other information in various Google Sheets.
• Perform other related duties as assigned or requested.

Benefits

• Employee discounts.
• Paid training.
• 401k (subject to completion of the introductory period and other eligibility requirements).
• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Accident, critical illness, and cancer insurance.
• Voluntary term life insurance.
• Flexible spending account access.
• Legal shield and identity theft shield.
• Employee assistance program.
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours - ranges from 40 hours/year up to 120 hours/year based on years of employment).
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
• Paid holidays (based on dealership’s observed holiday policy).
• Paid bereavement leave.
• Opportunities for advancement.

All subject to eligibility requirements of the applicable benefit plan.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must possess a positive attitude and show enthusiasm for the products we sell.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment.
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area.
• Valid driver’s license and a good driving record.

Physical Demands

• Requires the use of both hands.
• Frequently works on a computer in a typical office environment.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.