Service Advisor

EPHD INC; El Cajon (CA); On-site; USD 26,174 - 28,929; Full time

Job summary

EPHD INC in El Cajon, California is seeking a Service Advisor experienced in the Motorcycle Industry. This position requires excellent customer service skills, and candidates must be self-driven and results-oriented.

The role involves greeting customers, managing service records, and ensuring satisfactory service experiences. Strong communication and problem-solving abilities are essential, along with proficiency in Microsoft Office. Join a fun, friendly environment with great income potential.

Qualifications

• Customer service experience is crucial for interacting effectively with clients.
• Organizational skills are necessary to manage multiple tasks efficiently.
• A background in the Motorsports industry is preferred.

Responsibilities

• Greet every customer immediately to ensure positive first impressions.
• Provide high-level customer service and accurately record concerns.
• Perform follow-up calls to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Job Location: EPHD El Cajon - El Cajon, CA 92020
Salary Range: $19.00 - $21.00 Base+Commission/month

Leading power sports dealership in El Cajon, CA is looking for a Service Advisor with experience in the Motorcycle Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like-minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.

Essential Functions

• Greet every customer that walks in immediately.
• Provide a high level of customer service in a courteous and professional manner.
• Proper write up of customer concerns.
  • includes: walk around, vin check for recalls and warranty status, must have accurate information on R.O.., up sell
• Perform open R.O. follow up.
  • includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
• Close out all R.O.s as they are turned in.
• Perform QC check on all closed out R.O.s
  • including: vehicle is clean and work is performed properly
• Perform follow up calls on previous days R.O.s.
• Perform cold calls on open recall reports: all manufacturers.
• Continuous training with online training (or other sources) from manufacturers.
• Maintain a positive work environment with customers and employees.

Less-Essential Functions

• Communicate with the service manager or upper management any customer or employee related concerns.
• Dispatch R.O.s as needed.
• Clean counter and surrounding area.
• Review service schedule for next available schedule dates for walk in work.
• Set/estimate appointments for all call in customers wanting to bring unit in.
• Call customers who have appointments for the next day, and confirm if they are dropping unit off.
• Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
• Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
• Abide by all dealership policies pertaining to the department including general housekeeping.
• Follow company dress code and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.

Physical Demands

• Employee will predominantly be walking or standing.
• Required to be able to talk and hear, and use hands and fingers to handle or feel;
• Reach with hands and arms;
• Climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and or move up to 50 pounds and occasionally lift and or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Qualifications

• High School degree or equivalent.
• Strong background in the Motorsports industry.
• Prefer interest or experience in Motorsports industry.
• Creative problem solving skills with the ability to think strategically and act tactically.
• Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
• Requires excellent communication skills to deal with customers and employees.
• Ability to work well under pressure in fast-paced environment with multiple deadlines.
• Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.