Administrative Assistant

DNOW; Georgia; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) Savings

Medical/Dental/Vision benefits

Career growth

Friendly environment

Paid vacation

Job summary

DNOW is seeking a Billing Support Specialist to review invoices and manually enter data into customers’ portals or systems. You will handle inbound calls and emails to resolve issues and ensure timely follow-up, while pursuing past-due payments per company guidelines.

Strong Excel and ERP experience are expected, with a focus on accuracy and confidentiality. The role emphasizes customer service and collaboration with teammates to resolve billing problems, negotiate payment plans, and maintain

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience with oil & gas billing.
• Handle confidential information professionally.
• High accuracy and sense of urgency.
• Effective communication and strong attention to detail.
• Discretion with company and vendor information.
• ERP system experience (SAP preferred; Oracle/PeopleSoft).
• Strong MS Office and reporting/query skills.

Responsibilities

• Answer calls and emails from customers to resolve issues or track follow-ups.
• Assist teammates with follow-up calls on customer problems.
• Take ownership of each customer interaction with timely follow-up.
• Aggressively pursue collection of past-due amounts and negotiate payment plans
• Other duties as assigned by supervisor.

Skills

Customer service

Strong communication

Detail oriented

MS Office

ERP experience

Invoicing

Problem solving

Billing

Education

High school diploma or GED

College degree preferred

Tools

SAP

Oracle

PeopleSoft

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Billing Support Specialist is responsible for reviewing invoices for pertinent information to manually enter the information into the customer’s portal or system.

JOB RESPONSIBILITIES:

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

JOB REQUIREMENTS:

• High school diploma or GED. College degree preferred
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft.)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service

BENEFITS:

• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth
• Friendly work environment
• Paid vacation/holidays