Billing Support Specialist - Customer Care & ERP Admin

DNOW; Georgia; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) Savings

Medical/Dental/Vision benefits

Career growth

Friendly environment

Paid vacation

Job summary

DNOW is seeking a Billing Support Specialist to review invoices and manually enter data into customers’ portals or systems. You will handle inbound calls and emails to resolve issues and ensure timely follow-up, while pursuing past-due payments per company guidelines.

Strong Excel and ERP experience are expected, with a focus on accuracy and confidentiality. The role emphasizes customer service and collaboration with teammates to resolve billing problems, negotiate payment plans, and maintain

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience with oil & gas billing.
• Handle confidential information professionally.
• High accuracy and sense of urgency.
• Effective communication and strong attention to detail.
• Discretion with company and vendor information.
• ERP system experience (SAP preferred; Oracle/PeopleSoft).
• Strong MS Office and reporting/query skills.

Responsibilities

• Answer calls and emails from customers to resolve issues or track follow-ups.
• Assist teammates with follow-up calls on customer problems.
• Take ownership of each customer interaction with timely follow-up.
• Aggressively pursue collection of past-due amounts and negotiate payment plans
• Other duties as assigned by supervisor.

Skills

Customer service

Strong communication

Detail oriented

MS Office

ERP experience

Invoicing

Problem solving

Billing

Education

High school diploma or GED

College degree preferred

Tools

SAP

Oracle

PeopleSoft

Job description

DNOW is seeking a Billing Support Specialist to review invoices and manually enter data into customers’ portals or systems. You will handle inbound calls and emails to resolve issues and ensure timely follow-up, while pursuing past-due payments per company guidelines.

Strong Excel and ERP experience are expected, with a focus on accuracy and confidentiality. The role emphasizes customer service and collaboration with teammates to resolve billing problems, negotiate payment plans, and maintain