Administrative Assistant

DNOW; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) Retirement savings

Comprehensive medical benefits

Paid vacation/holidays

Career growth opportunities

Job summary

DNOW is hiring a Billing Support Specialist responsible for reviewing invoices and entering information into customer systems. The role requires answering calls and emails to resolve issues and ensuring customer follow-ups.

Applicants should have strong communication skills, attention to detail, and be focused on maintaining high customer service standards. Experience in oil & gas billing and proficiency with ERP systems is important.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience with oil & gas billing is essential.
• Must maintain confidentiality and be professional.

Responsibilities

• Answer incoming calls and emails from customers.
• Negotiate payment plans according to company guidelines.
• Take ownership of each communication with the customer.

Skills

Communication skills

Attention to detail

Customer service focus

Confidential information handling

Education

High school diploma or GED

College degree preferred

Tools

ERP System (SAP preferred)

MS Office

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Billing Support Specialist is responsible for reviewing invoices for pertinent information to manually enter the information into the customer’s portal or system.

JOB RESPONSIBILITIES

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

JOB REQUIREMENTS

• High school diploma or GED. College degree preferred
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft.)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service

BENEFITS

• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth
• Friendly work environment
• Paid vacation/holidays