Administrative Assistant

DistributionNOW; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Medical/dental/vision coverage

Career growth

Friendly work environment

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Billing Support Specialist to review invoices and manually enter data into the customer portal. The role involves handling calls and emails, resolving issues, and ensuring timely follow-ups.

Applicants should have a high school diploma or GED, billing experience in oil & gas, and strong attention to detail. ERP system experience (SAP preferred) and MS Office proficiency are required.

Qualifications

• High school diploma or GED required.
• College degree preferred.
• Experience with oil & gas billing.
• Handle confidential information in a discreet, professional manner.
• ERP system experience (SAP preferred; Oracle, PeopleSoft).
• Strong attention to detail and accuracy.
• Effective communication skills.

Responsibilities

• Answer incoming calls and emails from customers to resolve issues or route for follow-up.
• Assist team members with follow-up calls regarding customer problems.
• Take ownership of each customer communication and ensure follow-up as needed.
• Aggressively pursue collection of past due amounts and negotiate payment plans.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Discretion

Problem solving

Education

High school diploma or GED

College degree preferred

Tools

SAP

Oracle

PeopleSoft

MS Office

Reporting queries

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW.

The Billing Support Specialist is responsible for reviewing invoices for pertinent information to manually enter the information into the customer’s portal or system.

JOB RESPONSIBILITIES

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems.
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed.
• Aggressively pursue collection of past due amounts.
• Negotiate payment plans according to company guidelines.
• Other duties, as assigned.

JOB REQUIREMENTS

• High school diploma or GED.
• College degree preferred.
• Experience with oil & gas billing.
• Handle confidential information in a discreet, professional manner.
• High level of accuracy and sense of urgency.
• Communicate effectively.
• Strong attention to detail.
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft.)
• Strong background in MS Office and Reporting Queries.
• Focused on maintaining the highest level of customer service.

BENEFITS

• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth
• Friendly work environment
• Paid vacation/holidays

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities.

DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.