Administrative Assistant

Fayetteville Tech Repair; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A local tech repair company in Fayetteville, NC, is seeking an Administrative Assistant to enhance team efficiency. Responsibilities include handling customer calls, managing service tickets, and maintaining records of interactions. Ideal candidates will possess strong communication skills and the ability to multitask. This position provides a supportive environment with potential for additional duties such as social media management.

Qualifications

• Strong communication skills for customer interactions.
• Ability to manage multiple tasks efficiently.
• Familiarity with customer relationship management systems.

Responsibilities

• Answer customer calls and correspondence.
• Transfer customer calls to respective departments.
• Create service tickets for technicians.
• Maintain records of customer interactions.
• Perform additional administrative duties as needed.

Job description

Fayetteville Tech Repair is seeking an Administrative Assistant to support our team of technicians.

The successful candidate will be responsible for maintaining solid customer interactions by handling tickets, phone calls and engagements with customer that may walk in personal lines insurance inquiries and concerns with speed and professionalism.

The candidate will interact daily with customer and colleagues while conducting specific service and administrative activities.

Responsibilities

• Answer customer calls and correspondence regarding taking payments and providing documentation
• Transfer customer calls to respective departments and team members
• Actively solicit and educate customers on packages and plans offered by the company
• Create service tickets for our technicians in our customer relationship management system
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in during repairs
• Perform additional administrative duties as needed such as answering phones, processing mail, and greeting visitors
• OPTIONAL: Maintain our company's social media accounts by posting creative content, responding to page interactions, etc.
• Participate in informal and formal meetings as needed