Customer Service Representative

VIVE Collision; Massachusetts; Hybrid; USD 36,000 - 48,000; Full time

Job summary

VIVE Collision seeks a Customer Service Representative to provide exceptional service in person and over the phone, keeping customers informed through repair and handling light administrative tasks.

You will greet visitors, schedule appointments, input data, and assist with clerical duties and accounts receivable while supporting collision consultants and the office team.

Qualifications

• Must be at least 18 years old.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Responsibilities

• Greet visitors by greeting them.
• Answer questions and refer customers to the appropriate person.
• Schedule customer appointments.
• Determine customer needs in a calm and professional manner.
• Input customer information into computer software efficiently and accurately.
• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns.
• Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments.
• Consistently check, sort, and forward e-mails.
• Maintain a safe and clean reception area.
• Create and manage both digital and hard copy filing systems for all insurance partners.
• Perform other clerical work such as filing, photocopying, transcribing, and faxing.
• Accounting duties include accounts receivables, entering customer payments.
• Manage inventory of office supplies and reorder when necessary.
• Provide administrative support to the collision consultants and accountant.

Skills

Customer service

Multitasking

MS Office

Communication

Organization

Job description

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations.

Job Requirements

• Welcome visitors by greeting them
• Answer questions and refer customers to the appropriate person
• Schedule customer appointments
• Determine customer needs in a calm and professional manner
• Input customer information into computer software efficiently and accurately
• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns
• Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments
• Consistently check, sort, and forward e-mails
• Maintain a safe and clean reception area
• Create and manage both digital and hard copy filing systems for all insurance partners.
• Perform other clerical work such as filing, photocopying, transcribing, and faxing.
• Accounting duties include accounts receivables, entering customer payments
• Manage inventory of office supplies and reorder when necessary
• Provide administrative support to the collision consultants and accountant

Skills and Qualifications

• Must be at least 18 years of age
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Trustworthy, high degree of integrity
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Ability to remain calm under pressure
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks