Tech Support Admin & Customer Experience Coordinator

Fayetteville Tech Repair; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A local tech repair company in Fayetteville, NC, is seeking an Administrative Assistant to enhance team efficiency. Responsibilities include handling customer calls, managing service tickets, and maintaining records of interactions. Ideal candidates will possess strong communication skills and the ability to multitask. This position provides a supportive environment with potential for additional duties such as social media management.

Qualifications

• Strong communication skills for customer interactions.
• Ability to manage multiple tasks efficiently.
• Familiarity with customer relationship management systems.

Responsibilities

• Answer customer calls and correspondence.
• Transfer customer calls to respective departments.
• Create service tickets for technicians.
• Maintain records of customer interactions.
• Perform additional administrative duties as needed.

Job description

A local tech repair company in Fayetteville, NC, is seeking an Administrative Assistant to enhance team efficiency. Responsibilities include handling customer calls, managing service tickets, and maintaining records of interactions. Ideal candidates will possess strong communication skills and the ability to multitask. This position provides a supportive environment with potential for additional duties such as social media management.