Administrative Assistant

Senior Helpers West Fargo; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

6 paid holidays

401K

Medical, dental, and vision insurance

Bonus potential

Job summary

Senior Helpers West Fargo is seeking an Administrative Assistant to join our Fargo office. You will be the first point of contact, manage a multi-line phone system, greet visitors, maintain files, and support daily operations with a proactive, customer-service mindset.

Ideal candidates have 2+ years in office administration, strong MS Office skills, and a willingness to assist with caregiving support as needed. This full-time on-site role offers benefits and a collaborative team environment.

Qualifications

• Two years of office administration experience preferred.
• Professional customer service experience expected.
• Familiarity with home care industry is a plus.
• Strong attention to detail and ability to multitask.
• Proficient in Microsoft Office Suite; quick learner of new software.

Responsibilities

• Onboard applicants and ensure complete documentation in files.
• Answer, screen, and forward calls; provide basic information.
• Greet visitors and direct applicants, clients, vendors, and guests.
• Manage mail, deliveries, and general email inquiries.
• Maintain digital and physical filing systems; assist with data entry.
• Enter new hire information in applicable systems.
• Maintain caregiver files and licensure dates; ensure compliance.
• Back up scheduler and provide care to clients as needed.
• Keep reception areas tidy; handle other duties as assigned.

Skills

Office administration

Customer service

Communication skills

Multitasking

Team player

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Senior Helpers is currently seeking an Administrative Assistantto work in their Fargo office.

As a member of Senior Helpers Administrative Team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are seeking a reliable, organized, and professional Administrative Assistant to join our team. As the first point of contact for our office, you will be responsible for managing our multi-line phone system, greeting visitors, and ensuring daily operations run smoothly. The ideal candidate is a proactive problem-solver with excellent communication skills and a "no task too small" attitude.

Primary Responsibilities (including, but not limited to):

• Onboard incoming applicants according to company standards. Ensure the care professional's physical and electronic file is complete with all updated and necessary documentation
• Answer, screen, and forward incoming calls while providing basic information when needed.
• Greet and direct applicants, care professionals, clients, vendors, and guests in a professional and friendly manner.
• Manage incoming and outgoing mail, deliveries, and general email inquiries.
• Maintain digital and physical filing systems; assist with data entry and basic report preparation.
• Enter new hire information in applicable systems.
• Maintain and update all caregiver files in accordance with state regulations. Monitor licensure expiration dates and follow up to ensure caregivers are in compliance. Coordinate and verify that all care professional skill assessments are complete, file the form, and record electronically in home care software.
• Back up to our scheduler.
• Provide care to clients as needed.
• Ensure the reception area, breakroom, and meeting rooms are tidy and presentable.
• Other duties as assigned.

Qualifications

• Minimum of two years experience in office administration preferred
• Home care/Caregiving experience preferred
• Professional experience in customer service
• Familiar with concepts, practices, and procedures related to the in-home care industry
• Keen attention to detail, with the ability to multitask and prioritize tasks effectively
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new office software.
• Strong punctual habits and a consistent work ethic.

Benefits

• PTO
• 6 paid holidays/year
• 401K
• Comprehensive medical, dental, and vision insurance
• Bonus potential for meeting agency goals

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.