Administrative Assistant

Kunkel & Associates, Inc.; Dubuque (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

Kunkel & Associates in Dubuque, IA is seeking an Administrative Assistant to act as the front door of the organization, providing friendly, professional support in a fast-paced office.

The role emphasizes organization, dependability, and teamwork, with responsibilities from answering calls and greeting visitors to preparing documents and supporting renewal activity.

This on-site, Monday–Friday position offers training, growth opportunities, and a collaborative environment.

Qualifications

• 1–3 years of administrative or office experience.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication; professional demeanor.
• Proficiency with MS Outlook, Word, and Excel.
• Typing speed of at least 60 WPM.
• Able to work independently and as part of a team.
• On-site Monday–Friday, 8:00 AM–5:00 PM.

Responsibilities

• Answer and route incoming calls professionally.
• Greet clients, visitors, and vendors.
• Manage mail, packages, deliveries.
• Create and format documents in Microsoft Office.
• Prepare certificates of insurance, auto ID cards, and policy docs.
• Support sales and service teams with admin tasks.
• Assist with renewal prep and loss run requests.
• Run motor vehicle records as needed.
• Process cancellations and day-end close.
• Maintain accurate contact information in Outlook.
• Monitor email and faxes daily.
• Communicate clearly with internal teams.

Skills

Attention to detail

Communication skills

Multitasking

Typing 60 WPM

Education

Associate’s degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

Dubuque, IA | Full-Time | On-Site

About Kunkel & Associates

Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers.

Our Administrative team plays a critical role in keeping our office running smoothly and making a strong first impression for clients, visitors, and teammates alike.

Position Overview

The Administrative Assistant serves as the front door of the organization, providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates.

This role is ideal for someone who is organized, dependable, team-oriented, and comfortable managing multiple priorities in a fast-paced office environment.

What You’ll Do

Front Desk & Office Support

• Answer and route incoming calls professionally and efficiently


• Greet clients, visitors, and vendors with a welcoming, positive presence


• Manage incoming and outgoing mail, packages, and deliveries

Administrative & Team Support

• Create, update, and format documents using Microsoft Office


• Prepare and distribute certificates of insurance, auto ID cards, and policy documents


• Support sales and service teams with printing, binding, scanning, and filing


• Assist with renewal preparation, questionnaires, and loss run requests


• Run motor vehicle records and submit to insurance carriers as needed


• Process cancellations and assist with day-end close functions

Organization & Communication

• Maintain accurate contact information in Microsoft Outlook


• Monitor electronic mail and faxes daily


• Communicate clearly with internal teams and elevate items to the appropriate department when needed

What We’re Looking For

• 1–3 years of administrative, office, or customer-facing experience


• Strong attention to detail and ability to stay organized in a busy environment


• Professional communication skills—both written and verbal


• Comfortable handling multiple tasks and shifting priorities


• Proficiency in Microsoft Outlook, Word, and Excel


• Dependable, team-oriented, and willing to step in where needed


• Ability to type at least 60 WPM

Work Environment & Expectations

• On-site position (this role requires a consistent office presence)


• Monday–Friday, 8:00 AM–5:00 PM


• Lunch breaks coordinated with front desk coverage needs


• Fast-paced, collaborative office with a supportive training process

Why Join Kunkel & Associates?

• Stable, growing company with long-term career opportunities


• Supportive team culture—no “sink or swim” mentality


• Clear paths for growth into client service and account support roles


• Structured training and onboarding


• A workplace that values professionalism, teamwork, and people-first leadership

Requirements

Job Requirements

• Associate’s degree or applicable administrative/office experience


• 1–3 years of experience in an administrative, office support, or customer-facing role


• Strong verbal and written communication skills with a professional, welcoming demeanor


• Excellent organizational skills and attention to detail


• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment


• Proficiency in Microsoft Outlook, Word, and Excel


• Ability to work independently while also collaborating as part of a team


• Strong problem-solving skills and sound judgment


• Minimum typing speed of 60 WPM


• Dependable, punctual, and committed to being a consistent on-site team member

Work Schedule & Location

• Monday through Friday, 8:00 AM – 5:00 PM


• This is an in-office position and is not remote


• As employees grow in their role, demonstrate reliability, and develop within Kunkel & Associates, there may be opportunities for increased flexibility and limited hybrid work, dependent on role responsibilities, performance, and business needs