Administrative Assistant

Kunkel & Associates Inc; Key West (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Kunkel & Associates, an on-site Dubuque, IA, administrative role, is seeking an Administrative Assistant to manage front desk duties and provide essential office support. The role emphasizes organization, timely communication, and teamwork in a busy office environment.

The ideal candidate will have 1–3 years in an administrative or customer-facing role, strong MS Office skills, and a reliable, on-site presence Monday–Friday, 8:00 AM–5:00 PM. Associates degree or relevant experience is preferred.

Qualifications

• Associate’s degree or applicable administrative/office experience
• 1–3 years of administrative, office support, or customer-facing role
• Strong verbal and written communication skills with a professional, welcoming demeanor
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently while also collaborating as part of a team
• Strong problem-solving skills and sound judgment
• Minimum typing speed of 60 WPM
• Dependable, punctual, and committed to being a consistent on-site team member

Responsibilities

• Front Desk & Office Support: Answer and route calls, greet clients and visitors, manage mail and deliveries
• Administrative & Team Support: Create, update, and format documents; prepare and distribute certificates of insurance and policy docs; support sales/service teams with printing, binding, scanning, filing; assist with renewal prep and loss run requests; process cancellations and day-end close functions
• Organization & Communication: Maintain accurate contact information; monitor email and faxes; communicate clearly with internal teams and elevate items as needed

Skills

60 WPM

Professional communication

Multitasking

Team oriented

Organizational skills

Education

Associate’s degree or admin experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

Dubuque, IA | Full-Time | On-Site

About Kunkel & Associates

Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers.

Our Administrative team plays a critical role in keeping our office running smoothly and making a strong first impression for clients, visitors, and teammates alike.

Position Overview

The Administrative Assistant serves as the front door of the organization, providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates.

This role is ideal for someone who is organized, dependable, team-oriented, and comfortable managing multiple priorities in a fast-paced office environment.

What You’ll Do

Front Desk & Office Support

• Answer and route incoming calls professionally and efficiently
• Greet clients, visitors, and vendors with a welcoming, positive presence
• Manage incoming and outgoing mail, packages, and deliveries

Administrative & Team Support

• Create, update, and format documents using Microsoft Office
• Prepare and distribute certificates of insurance, auto ID cards, and policy documents
• Support sales and service teams with printing, binding, scanning, and filing
• Assist with renewal preparation, questionnaires, and loss run requests
• Run motor vehicle records and submit to insurance carriers as needed
• Process cancellations and assist with day-end close functions

Organization & Communication

• Maintain accurate contact information in Microsoft Outlook
• Monitor electronic mail and faxes daily
• Communicate clearly with internal teams and elevate items to appropriate department when needed

What We’re Looking For

• 1–3 years of administrative, office, or customer-facing experience
• Strong attention to detail and ability to stay organized in a busy environment
• Professional communication skills—both written and verbal
• Comfortable handling multiple tasks and shifting priorities
• Proficiency in Microsoft Outlook, Word, and Excel
• Dependable, team-oriented, and willing to step in where needed
• Ability to type at least 60 WPM

Work Environment & Expectations

• On-site position (this role requires a consistent office presence)
• Monday–Friday, 8:00 AM–5:00 PM
• Lunch breaks coordinated with front desk coverage needs
• Fast-paced, collaborative office with a supportive training process

Why Join Kunkel & Associates?

• Stable, growing company with long-term career opportunities
• Supportive team culture—no “sink or swim” mentality
• Clear paths for growth into client service and account support roles
• Structured training and onboarding
• A workplace that values professionalism, teamwork, and people-first leadership

If you enjoy being the go-to person in the office, thrive on organization, and take pride in creating a positive experience for others, we’d love to hear from you.

Requirements

Job Requirements

• Associate’s degree or applicable administrative/office experience
• 1–3 years of experience in an administrative, office support, or customer-facing role
• Strong verbal and written communication skills with a professional, welcoming demeanor
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to work independently while also collaborating as part of a team
• Strong problem-solving skills and sound judgment
• Minimum typing speed of 60 WPM
• Dependable, punctual, and committed to being a consistent on-site team member

Work Schedule & Location

• Monday through Friday, 8:00 AM – 5:00 PM
• This is an in-office position and is not remote
• As employees grow in their role, demonstrate reliability, and develop within Kunkel & Associates, there may be opportunities for increased flexibility and limited hybrid work, dependent on role responsibilities, performance, and business needs