Administrative Assisstant - ProGreen

PlayCore; Charleston (SC); On-site; USD 40,000 - 50,000; Full time

Job summary

ProGreen Synthetic Turf Solutions is seeking an organized administrative and customer-service professional based in Charleston to manage inquiries, route leads, and support after-sales activities.

You will maintain records in HubSpot and NetSuite, generate invoices, process payments, and help keep accounts receivable current while ensuring excellent service and accurate data across teams. This role requires strong communication, multitasking, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Administrative, customer service, sales support, or accounts receivable experience preferred.
• HubSpot and NetSuite experience strongly preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, organization, attention to detail, and follow-through.
• Ability to manage multiple priorities and confidential customer and financial information.

Responsibilities

• Manage incoming calls and inquiries via HubSpot, Podium, Yelp, and email, routing leads to the sales team.
• Follow up on hot leads and completed projects, documenting activity and escalating concerns as needed.
• Coordinate turf sample requests and respond to customer reviews.

Skills

Communication

Organization

Attention to detail

Follow-through

Multitasking

Education

High school diploma or equivalent

Tools

HubSpot

NetSuite

Microsoft Outlook

Excel

Word

Job description

• Manage incoming calls and inquiries through HubSpot, Podium, Yelp, and email, routing leads to the appropriate sales representative.
• Follow up on hot leads and completed projects, documenting activity and escalating customer concerns as needed.
• Coordinate turf sample requests and respond to customer reviews.

HubSpot, Invoicing & Accounts Receivable

• Maintain accurate customer, lead, invoice, and payment records in HubSpot and NetSuite.
• Create invoices, apply payments, process deposits, and follow up on past-due accounts.
• Review daily lockbox activity and payment documentation, resolving discrepancies with sales, operations, and accounting.

Key Responsibilities

Lead & Customer Support

• Manage incoming calls and inquiries through HubSpot, Podium, Yelp, and email, routing leads to the appropriate sales representative.
• Follow up on hot leads and completed projects, documenting activity and escalating customer concerns as needed.
• Coordinate turf sample requests and respond to customer reviews.

HubSpot, Invoicing & Accounts Receivable

• Maintain accurate customer, lead, invoice, and payment records in HubSpot and NetSuite.
• Create invoices, apply payments, process deposits, and follow up on past-due accounts.
• Review daily lockbox activity and payment documentation, resolving discrepancies with sales, operations, and accounting.

Qualifications

• High school diploma or equivalent required.
• Administrative, customer service, sales support, or accounts receivable experience preferred.
• HubSpot and NetSuite experience strongly preferred.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong communication, organization, attention to detail, and follow-through.
• Ability to manage multiple priorities and confidential customer and financial information.

Measures of Success

• Customer inquiries and leads are handled and routed promptly.
• Customer, invoice, and payment records remain accurate and current.
• Invoices, payments, deposits, and past-due accounts are processed and followed up on consistently.
• Customer follow-ups, reviews, and concerns are handled in a timely manner.

Why Join ProGreen Synthetic Turf Solutions?

At ProGreen, we’re committed to delivering industry-leading synthetic turf products while building a culture of integrity, accountability, innovation, and exceptional customer service. Join our team and make a meaningful impact.

ProGreen Synthetic Turf Solutions is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.