Summary
Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)
Major responsibilities
- Under immediate supervision, perform basic administrative duties, following well-defined, standard procedures;
- prepare documents, reports, and spreadsheets, etc. as needed to support the business unit.
- Maintain files and calendars as needed.
- Utilize MACSS, Emerge, MRDM, Microsoft Outlook, Excel, Word, and Powerpoint as well as other department software/systems as needed.
- Assist with Meter Inventory.
- Provide support for Meter Services.
- Create and provide reports.
- Utilize Kentucky PSC guidelines for meter services.
Essential Job Functions & Tasks
Communication and interpersonal skills:
- Listens to and understands written and verbal instruction, communicates effectively with co-workers and other employees and customers.
- Work effectively and productively with others; actively helps others with assignments as necessary to maintain department productivity.
Customer focus
Answer customer questions;
- refer questions to others as needed;
- actively learns the function of the department to assist customers more effectively;
- exhibits concern and sensitivity to others.
Problem solving and initiative
- Applies basic education and training in job responsibilities and assignments;
- asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the routine.
Minimum Requirements
Education requirements
- High school diploma or GED
Work Experience
- One year of administrative work experience.
- Demonstrated computer proficiency including the use of Microsoft Office Products.
- Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
- Displays good analytical and problem solving skills.
Additional Requirements
Work Schedule is 7:30-4:00 Monday-Friday unless major storm restoration is declared and that schedule can include weekends and after hours assignment.