Administrative and Billing Assistant

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 42,000 - 51,000; Full time

Job summary

A leading organization in hospitality is seeking an Administrative and Billing Assistant to support their Finance Department. This role involves welcoming guests, managing billing tasks, and ensuring smooth departmental operations. The ideal candidate will have strong communication and organizational skills, with a focus on guest service. Join a dynamic team that values positivity and growth opportunities.

Benefits

Paid weekly

Paid time off

Tuition assistance

Career-building professional development

Quality healthcare and dental benefits

401k retirement plan

Qualifications

• Minimum of five years administrative/billing experience or applicable education.
• Strong guest service skills and ability to build comradery in a team environment.
• Excellent organizational skills and ability to handle multiple responsibilities.

Responsibilities

• Greets guests and provides general support to the Finance Department.
• Assists with group billing tasks, preparing invoices and coordinating payments.
• Establishes and maintains files of reports and records relevant to the department.

Skills

Communication

Organizational Skills

Guest Service

Education

Secondary Education

Tools

Microsoft Office

LMS

Delphi

Job description

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Day Shift available

As an Administrative and Billing Assistant, you’ll play a key role in keeping the Finance Department running smoothly. From warmly welcoming guests and supporting team communications to helping with onboarding and organizing important records, your work will help create a positive and efficient environment. You’ll also assist with group billing tasks—preparing invoices, coordinating payments, and helping guests with any questions—making sure every interaction is friendly, helpful, and professional.

Job Requirements

Pay Range: $42,120 to $50,544 yearly

Day Shift available

As an Administrative and Billing Assistant, you’ll play a key role in keeping the Finance Department running smoothly. From warmly welcoming guests and supporting team communications to helping with onboarding and organizing important records, your work will help create a positive and efficient environment. You’ll also assist with group billing tasks—preparing invoices, coordinating payments, and helping guests with any questions—making sure every interaction is friendly, helpful, and professional.

What you will do as an Administrative and Billing Assistant:

Office Administration

• Greets Finance Department internal and external guests in a professional, friendly and helpful manner. Ensures the guest is properly taken care of and is very satisfied with the department’s service.
• Provides general support to the Finance Department and Enterprise Controller & Financial Compliance Officer.
• Assists Enterprise Controller & Financial Compliance Officer with various tasks including meeting requests, routing paperwork, phone messages, filing and preparing memos.
• Coordinates departmental communications.
• Coordinates the onboarding process.
• Establishes and maintains files of appropriate reports, records or other information relevant to the operation of the department. This includes maintaining department keys.
• Prepare all incoming cash receipts for deposit and coordinates cash disbursements.
• Assists Collections function by logging all returned checks, quarterly statements and certified letters.
• Reconciles and replenishes other departments’ petty cash accounts.
• Coordinates the maintenance and repair of department copiers and other equipment.
• Monitors and maintains department supplies.
• Performs various routine clerical functions.
• Coordinates all Mailroom activities; including mailboxes, sorting daily mail and postage as needed.
  
  

Group Billing

• Assists the Group Billing Coordinator with the preparation of prompt, accurate and professional invoices.
• Works with sales’ and operations’ personnel to resolve billing issues and make the necessary adjustments.
• Gathers and provides the necessary supporting documentation (i.e. hotel folios and receipts) required by the group.
• Works with sales representatives to coordinate guest deposits and final payments ensuring the method of payment (i.e. credit card) is current and valid. Coordinates payment execution with the front desk personnel.
• Assists in the collections of past due accounts. Works with guest and operations team to resolve issues.
• Provides prompt and courteous service when answering guest emails and phone calls; forwarding questions to the appropriate departments for further servicing, while following departmental procedure
• Uses LMS and other systems and reports to be able to research guest inquiries and give accurate responses to questions.
  
  

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as an Administrative and Billing Assistant, you'll need:

• Minimum of five years administrative/billing experience or a combination of experience and applicable secondary education or training.
• Possess strong professional judgment in handling information with discretion and confidence.
• Must possess above average verbal and written communications skills.
• Must have strong guest service skills and the ability to build comradery in a team environment.
• Must have excellent organizational skills.
• Able to handle multiple responsibilities and willingness to take on new tasks.
• Has knowledge of various office machines.
• Strong knowledge/ability in Microsoft Office (Excel, Word), LMS and Delphi applications and other related software programs preferred.
• Ability to stand/walk for long periods of time and lift up to 11-20 pounds.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitality

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