Administration Manager: Multi-Office Operations Lead

DH Pace Company; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off & holidays

Life insurance

Disability insurance

Employee discounts

Job summary

DH Pace Company is seeking an Administration Manager to lead back-office operations and drive high-performing teams across the Mid-Atlantic region. The role focuses on optimizing administrative processes, ensuring accuracy, and delivering excellent support to sales and service operations.

The ideal candidate has extensive experience in administration management, strong Excel and ERP/CRM skills, and a proven ability to develop reporting tools while traveling 25%–40% to satellite offices.

Qualifications

• Minimum five (5) years in Administrative Management / Administration Operations Management or multi-branch administration management.
• Experience leading administrative staff and managers; reporting, orders, contracts, A/P, A/R, billing and auditing.
• Proven ability to develop reporting tools and drive process improvements.

Responsibilities

• Oversee back-office administration functions including Customer Service, Contracts, A/P, A/R, billing and auditing.
• Supervise and mentor administrative teams for accuracy, timeliness, and quality of support.
• Develop and refine reporting tools to monitor business performance and identify improvements.
• Collaborate with regional leadership to align operations with company goals.

Skills

Administrative leadership

Reporting

Staff management

Office operations

MS Office

ERP/CRM systems

Customer service

Attention to detail

Communication

Driving record

Education

Business degree preferred

High School Diploma or equivalent

Tools

Excel

ERP systems

CRM systems

Job description

DH Pace Company is seeking an Administration Manager to lead back-office operations and drive high-performing teams across the Mid-Atlantic region. The role focuses on optimizing administrative processes, ensuring accuracy, and delivering excellent support to sales and service operations.

The ideal candidate has extensive experience in administration management, strong Excel and ERP/CRM skills, and a proven ability to develop reporting tools while traveling 25%–40% to satellite offices.