Administration Associate I

Capital Vacations; Onamia (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Capital Vacations is seeking a dedicated customer service representative to enhance guest experiences in Onamia, Minnesota. Responsibilities include greeting guests, assisting with payments, and resolving complaints while ensuring satisfaction.

The ideal candidate must be skilled in communication and conflict resolution. Strong organizational abilities are necessary for managing reports and guest interactions. Join us to make a difference in our guests' travels.

Qualifications

• Proven ability to provide excellent customer service in a fast-paced environment.
• Experience in handling complaints and maintaining customer satisfaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and check-in guests.
• Assist guests with payments and reservations.
• Resolve customer complaints and ensure guest satisfaction.
• Run daily reports and communicate information to management.

Skills

Customer service

Conflict resolution

Communication

Report preparation

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

• Greet and check-in guest
• Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Work with theater staff, and other vendors to reserve entertainment, food, and lodging
• Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors
• Coordinate with Sales Manager on any additional gifts to be issued for New Owners
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby, stocks magazines or literature
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day