Front Desk / Tour Reception

capitalvacations; Sedona (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401K

Discounted Vacation Stays

Paid Time Off

Job summary

Capital Vacations is hiring for an Administrative Front Desk role within our team. You will greet guests, handle check‑ins, reservations for entertainment and lodging, and assist with itineraries while maintaining a welcoming lobby environment.

The position requires daytime availability with weekends; you will prepare daily tour counts, run reports, answer phones, and communicate essential information to management. Strong Excel/Word skills and a customer‑centered approach are essential.

Qualifications

• Proficient in Microsoft Excel and Word.
• Basic computer skills are required.
• Well organized with attention to accuracy.
• Excellent customer service and communication skills.

Responsibilities

• Greet and assist guests at check-in and information desks.
• Manage reservations for entertainment, lodging, and tours.
• Handle payments and pre-authorizations; collect data for reports.
• Resolve guest issues and diffuse conflicts to ensure a positive experience.
• Prepare daily tour counts and reports; communicate updates to management.
• Maintain lobby cleanliness and refreshment stations; support theater staff and vendors.

Tools

Excel

Word

Job description

Capital Vacations strives for the best!

Our mission is to deliver quality vacations to our members and guests.

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.

We are currently looking for the right individual to join our Administrative team.

Front Desk / Tour Reception / Gifting Department:

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Requires availability during daytime hours – weekends required.

• Greet and check‑in guest
• Assist guests with; collecting payments/pre‑auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Work with theater staff, and other vendors to reserve entertainment.
• Distribute vouchers for shows, and restaurants.
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations.
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
• Other duties as assigned

Skills, Knowledge and Abilities Important for Members of our Administrative Team:

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Excellent customer service skills
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

To apply, please submit your resume highlighting your relevant experience and skills.