Front Desk / Tour Reception

Capital Vacations; Sedona (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company Paid Life Insurance

401K

Discounted Vacation Stays

Paid Time Off

Vision Insurance

401K

Vacation Stays Discount

Paid Time Off

Job summary

A leading vacation company in Sedona, Arizona is seeking a Front Desk team member to provide exceptional customer service. The role involves greeting guests, assisting with reservations, and handling guest inquiries. Candidates should possess excellent organizational skills and be flexible with their schedule, including weekend availability. The company offers competitive compensation and a variety of benefits including life insurance, medical coverage, and paid time off.

Qualifications

• Availability during daytime hours, weekends required.
• Excellent communication skills are essential.
• Must possess good organizational abilities.

Responsibilities

• Greet and check-in guests.
• Assist guests with payments and reservations.
• Resolve customer complaints.

Skills

Proficient in Excel

Excellent customer service skills

Well organized

Basic computer skills

Ability to communicate both written and orally

Flexible schedule

Flexible schedule

Job description

Capital Vacations strives for the best!

Our mission is to deliver quality vacations to our members and guests.

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.

We are currently looking for the right individual to join our Administrative team.

Front Desk / Tour Reception / Gifting Department

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

Requires availability during daytime hours – weekends required.

• Greet and check-in guest
• Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Answer phones
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Work with theater staff, and other vendors to reserve entertainment.
• Distribute vouchers for shows, and restaurants.
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations.
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
• Other duties as assigned

Skills, Knowledge and Abilities Important for Members of our Administrative Team

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Excellent customer service skills
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.

To apply, please submit your resume highlighting your relevant experience and skills.