Admin & Customer Experience Manager (In-Office Petoskey)

HireBus Inc.; Petoskey (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay $18-$24/hr

In-office Petoskey, MI

Job summary

Thru Glass Cleaning Co. in Petoskey, MI is hiring an Admin Manager to serve as the first voice customers hear and ensure every job is answered, finished, paid for, and remembered.

The role requires experience in customer service, office coordination, scheduling, or light bookkeeping, with duties including invoicing and weekly reporting. Full-time or part-time, in-office in Petoskey, MI, with standard hours to support premium homes in Northern Michigan.

Qualifications

• Experience in customer service, office coordination, scheduling, or light bookkeeping.
• Ability to manage multiple threads and follow up.

Responsibilities

• Answer every call, email, text, and request form the same business day.
• Follow up on every job, confirm customer satisfaction, and ask for the review.
• Catch problems early and resolve them the same day.
• Stay in touch with past customers and rebook when schedule allows.
• Send invoices, follow up on what is owed, and flag overdue balances.
• Compile and send the weekly sales and marketing reporting pack.

Skills

Customer service

Office coordination

Scheduling

Light bookkeeping

Tools

CRM

Office software

Job description

Thru Glass Cleaning Co. in Petoskey, MI is hiring an Admin Manager to serve as the first voice customers hear and ensure every job is answered, finished, paid for, and remembered.

The role requires experience in customer service, office coordination, scheduling, or light bookkeeping, with duties including invoicing and weekly reporting. Full-time or part-time, in-office in Petoskey, MI, with standard hours to support premium homes in Northern Michigan.