Office Manager: Operations & Customer Experience Lead

Groundworks; Traverse City (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

A home services company in Traverse City seeks an Office Manager to ensure effective office operations and strong customer advocacy. The ideal candidate will have 2–4 years of management experience, preferably in customer service and a technical degree is preferred. The Office Manager will support branch operations, collaborate with Accounting and Human Resources, and oversee administrative staff. The position requires full-time onsite work. Competitive salary details are available upon application.

Qualifications

• 2–4 years of management experience in customer service.
• Experience in construction or home services is a plus.

Responsibilities

• Act as the customer advocate for branch departments.
• Support branch operations with job costing and scheduling.
• Collaborate with Accounting and HR for employee management.
• Manage Office Administrative staff and oversee office functions.
• Report progress to Operational Leaders.

Skills

Customer advocacy

Job costing

Scheduling

Employee management

Education

Technical degree preferred

Job description

A home services company in Traverse City seeks an Office Manager to ensure effective office operations and strong customer advocacy. The ideal candidate will have 2–4 years of management experience, preferably in customer service and a technical degree is preferred. The Office Manager will support branch operations, collaborate with Accounting and Human Resources, and oversee administrative staff. The position requires full-time onsite work. Competitive salary details are available upon application.