Admin Assistant /Customer Service

HOME CLIMATES LIMITED; Elizabethtown (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

Home Climates Limited is actively hiring an Admin Assistant/Customer Service representative. This role involves supporting multiple administrative tasks while maintaining excellent communication with customers and staff. Focused on teamwork and growth, the ideal candidate will be detail-oriented, organized, and capable of thriving in a dynamic environment.

Qualifications

• Prior experience in customer service or admin roles is preferred.
• Ability to communicate professionally with customers, vendors, and employees.
• Strong work ethic, positive attitude, and initiative are essential.

Responsibilities

• Answering calls promptly and following up on customer requests.
• Processing paperwork for new installs, warranty registrations, and rebate applications.
• Scheduling service and sales appointments, maintaining service agreements.

Skills

Computer literacy

Effective communication

Attention to detail

Prioritization

Team-oriented mentality

Tools

QuickBooks

Microsoft Excel

Microsoft Word

Microsoft Teams

Service Titan (CRM)

Job description

We are ACTIVELY HIRING,

TODAY

We Want YOU!

Home Climates has an opportunity for a multi-talented Admin / Customer Service professional who is a team player and thrives in a fast-paced, supportive environment. Our team-centric culture is crucial to our success, and you will work with many employees, departments, and customers daily. The right candidate is capable of learning multiple tasks and responsibilities. Prioritization, organization, attention to detail, and follow-through are essential. We are process-focused and seek individuals who can support and grow our internal procedures. A positive attitude is key—we value maintaining a positive mindset during busy times, slow times, and challenges alike. We aim to find the right fit for both us and you in your professional career. Let’s start the conversation! Apply via the link below.

*We are an Equal Opportunity Employer and all inquiries are kept confidential.

To apply for: Admin Assistant/Customer Service@ Home Climates

Click Below

Must be computer literate with knowledge of QuickBooks, Excel, Word, and Microsoft Teams. Service Titan experience is preferred but not required. Candidates should have a team-oriented mentality and communicate professionally and friendly with customers, vendors, and employees via phone, email, and text. Effective communication about our services and membership plans is essential. Responsibilities include answering calls promptly, following up on customer requests, creating and reviewing invoices, processing paperwork for new installs, warranty registrations, and rebate applications. You will oversee various administrative tasks, maintain detailed notes, and follow up on service requests internally and externally. Updating customer interactions in Service Titan (CRM system) accurately and timely is required. You will also follow up on leads, proposals, and potential sales, and schedule service and sales appointments, assigning staff accordingly. Maintaining service agreement contracts for renewals and scheduling, adhering to schedule optimization techniques, and independently resolving customer issues are key responsibilities. A positive, motivated attitude, strong work ethic, and initiative are essential. QuickBooks data entry, invoicing, payments, and report generation experience is preferred but not required. HVAC and plumbing technical awareness is also preferred but will be developed upon starting the position.

To apply for: Admin Assistant/Customer Service @ Home Climates

Click Below