Admin Assistant /Customer Service

Home Climates, Inc.; Elizabethtown (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

Home Climates, Inc. is actively hiring a multi-talented Admin/Customer Service professional to join their supportive team. The role demands effective communication, organization, and a positive mindset in both busy and slow periods. Responsibilities include managing customer interactions, administrative duties, and being proactive in resolving customer issues.

Qualifications

• Must be computer literate with knowledge of systems like QuickBooks, Excel, and Microsoft Teams.
• Effective communication with customers and team members is essential.
• Independence in resolving customer issues is key.

Responsibilities

• Answer calls promptly and manage customer interactions effectively.
• Create and review invoices, process paperwork for new installations.
• Schedule appointments and follow up on leads and proposals.

Skills

Communication

Organization

Team-oriented mentality

Tools

QuickBooks

Excel

Word

Microsoft Teams

Service Titan

Job description

We are ACTIVELY HIRING,

TODAY

We Want YOU!

Home Climates has an opportunity for a multi-talented Admin / Customer Service professional who is a team player and thrives in a fast-paced, supportive environment. Our team-centric culture is crucial to our success, and you will work and communicate with many employees, departments, and customers daily. The ideal candidate can learn multiple tasks and responsibilities, prioritize effectively, stay organized, detailed, and follow through on all tasks to completion. We are a process-focused company seeking individuals who support and grow our internal procedures. Attitude is key; we value maintaining a positive mindset during busy times, slow periods, and challenges alike. We aim to find the right fit for both our team and your professional growth. Let’s start the conversation! Apply for this role at the link below.

*We are an Equal Opportunity Employer and all inquiries are kept confidential.

To apply for: Admin Assistant/Customer Service@ Home Climates

Click Below

Must be computer literate with knowledge of QuickBooks, Excel, Word, and Microsoft Teams. Service Titan experience is preferred but not required. The candidate should possess a team-oriented mentality and communicate professionally and friendly via phone, email, and text with customers, vendors, and colleagues. Effective communication about our services and membership plans is essential. Responsibilities include answering calls promptly, addressing customer requests, creating and reviewing invoices, processing paperwork for new installations, warranty registrations, and rebate applications. The role involves managing various administrative duties, maintaining detailed notes, following up on service requests, updating customer interactions in the CRM system (Service Titan), capturing new customer information accurately, and following up on leads and proposals until resolution. The candidate should be comfortable making cold calls, scheduling appointments, managing service contracts, and adhering to schedule optimization strategies. Independence in resolving customer issues, a positive attitude, motivation, and a strong work ethic are essential. Experience with QuickBooks data entry, vendor billing, invoicing, payments, and report generation is preferred but not required. HVAC and plumbing technical awareness is also preferred but not mandatory; ongoing learning in these areas will be expected.