WFH Administrative Assistant/Customer Service

Indiaabroad2; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in business consulting and travel excellence is seeking a dedicated Administrative Assistant/Customer Service professional. This role involves assisting clients with travel arrangements, providing exceptional customer service, and managing data entry tasks. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to thrive in a remote work environment. If you are passionate about travel and enjoy helping others, this opportunity offers a chance to make a meaningful impact while working flexible hours. Join a team committed to delivering unparalleled service and expertise in the travel industry.

Qualifications

• Proven experience in customer service or travel industry roles.
• Strong communication skills and proficiency in travel booking platforms.

Responsibilities

• Assist clients with travel arrangements including flights and hotels.
• Provide excellent customer service via phone, email, and chat.

Skills

Communication Skills

Customer Service

Travel Booking Platforms

CRM Systems

Problem Solving

Organization

Education

High School Diploma

Certification in Travel and Tourism

Job description

WFH Administrative Assistant/Customer Service

• Sterling Consulting Solutions
• November 17, 2024
• 06:34 AM
• Sterling Consulting Solutions 7014 13th Avenue, Suite 202, Brooklyn, NY 11228

Welcome to Sterling Consulting Solutions, your trusted partner in both business consulting and travel excellence. We specialize in delivering strategic consulting services tailored to optimize your business outcomes, alongside curated travel experiences that inspire and enrich. Whether you're navigating market challenges or seeking transformative travel adventures, our dedicated team is committed to providing unparalleled service and expertise.

Job Responsibilities:

• Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
• Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
• Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
• Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

• Experience: Proven experience in a customer service role or within the travel industry.
• Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
• Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
• Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
• Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
• Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.