Administrative Medical Assistant (Client Services) - Remote at Get It - Healthcare Webster, TX

Itlearn360; Webster (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare company seeks a Full-Time Administrative Medical Assistant for remote client services. This role involves client support, training on specimen collection, addressing inquiries, and ensuring compliance with regulations. The ideal candidate is detail-oriented, has medical assistant experience, and excels in communication.

Benefits

Competitive salary

Medical, Dental, Vision Insurance

Paid Time Off

Qualifications

• Experience as a medical assistant.
• Strong understanding of medical terminology.
• Proficient in Microsoft Office Suite.

Responsibilities

• Providing client support and training on specimen collection.
• Handling administrative tasks and maintaining patient information.
• Ensuring compliance with regulations and accuracy in documentation.

Skills

Communication Skills

Attention to Detail

Customer Service Focus

Organizational Skills

Tools

Microsoft Office Suite

Job description

Administrative Medical Assistant (Client Services) - Remote job at Get It - Healthcare. Webster, TX. Are you a compassionate and detail-oriented individual with a passion for providing exceptional client support in a medical setting? If so, we're looking for you! We're seeking a dedicated Administrative Medical Assistant (Client Services Representative) to join our dynamic team and play a vital role in ensuring our clients receive top-notch service.

What You'll Do:

As a Full-Time Administrative Medical Assistant/Client Services Representative, you'll be the primary point of contact for our clients, providing crucial support via phone and email. Your responsibilities will include:

• Client Support and Training: Providing comprehensive training and support to clients on specimen collection procedures, compliance requirements, ordering processes, and account reviews.
• Communication and Coordination: Collaborating with various internal departments to ensure seamless service delivery and address client inquiries efficiently.
• Administrative Excellence: Handling administrative tasks such as processing forms, updating databases, managing patient information, and maintaining an organized and compliant office environment.
• Compliance and Accuracy: Ensuring all activities comply with relevant regulations and maintaining meticulous attention to detail when reviewing documentation and resolving discrepancies.
• Specimen Handling Support: Supporting pre-analytical and accessioning processes by reviewing specimen information for accuracy and completeness.
• Laboratory Information System (LIS) Management: Utilizing the LIS to review and process information as needed.
• Supply Management: Facilitating the ordering of supplies and ensuring timely and accurate processing of requests.
• Onboarding Support: Assisting with the onboarding of new marketing partners, ensuring alignment with test requirements and compliance standards.
• Customer Inquiry Resolution: Answering phones, emails, and addressing customer inquiries promptly and professionally.
• Quality Assurance: Reviewing clinical data for accuracy, auditing, and contacting appropriate parties as needed.

Who You Are:

You're a proactive and organized professional with a strong understanding of medical terminology and client service principles. You possess:

• Medical Assistant Experience: Your background as a medical assistant enables you to quickly grasp medical terminology and understand the needs of both clients and remote laboratory collectors.
• Excellent Communication Skills: You excel at communicating effectively with clients, colleagues, and external partners, both verbally and in writing.
• Strong Computer Proficiency: You're proficient in Microsoft Office Suite and possess excellent general computer skills.
• Attention to Detail: You have a keen eye for detail and are committed to accuracy in all aspects of your work.
• Customer Service Focus: You're passionate about providing exceptional client service and building strong relationships.
• Organizational Skills: You're highly organized and able to manage multiple tasks and priorities effectively.
• Knowledge of Specimen Collection and Medical Necessity: You have a solid understanding of specimen collection procedures and medical necessity requirements.
• Compliance Awareness: You understand the importance of adhering to regulatory requirements and accrediting agency standards.

What We Offer:

• A competitive salary that recognizes and rewards your contributions.
• Comprehensive benefits package, including Medical, Dental, Vision, Life Insurance, and Paid Time Off.
• A supportive and forward-thinking work environment that fosters growth and development.
• The opportunity to make a meaningful impact on the lives of our clients.

Join Our Team! If you're passionate about excellence, integrity, and providing exceptional client service, we encourage you to apply! This is a fantastic opportunity to take the next step in your career and join a team that values your contributions.

Employment Type: Full-Time
Salary: $14.00 - $18.00 Per Hour