Admin Assistant / CSR

Express Employment Professionals - Cincinnati East; Crystal Lake (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Short-term disability

Referral bonuses

Job summary

Express Employment Professionals - Cincinnati East in Crystal Lake, IL is seeking a reliable and enthusiastic Customer Service Representative to join our client's team. This role serves as the primary communication link between customers and internal departments, supporting order processing, inquiries, and administrative tasks in a fast-paced office environment.

The ideal candidate will have strong Microsoft Office skills (Excel), excellent written and verbal communication, the ability to learn

Qualifications

• Experience using Sage for order processing.
• Proficient in Microsoft Excel and Office applications.
• Excellent written and verbal communication.
• Able to manage multiple priorities in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication.
• Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams.
• Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction.
• Upload, download, and manage documents through portals while assisting with reporting and data entry.
• Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks.

Skills

Microsoft Office

Excel

Communication skills

Teamwork

Detail oriented

Sage software

Tools

Sage

Job description

Customer Service Representative

City and State: Crystal Lake, IL

Pay Rate: $23.00-$25.00/hour

Schedule/Shift: Monday-Friday, approximately 7:30 AM-4:00 PM

Employment Type: Full-Time

Summary

Our client in Crystal Lake is seeking a reliable and enthusiastic Customer Service Representative to join their team. This position serves as a key communication link between customers and internal departments, supporting order processing, customer inquiries, and administrative functions in a fast-paced office environment. This role offers excellent long-term stability and growth potential.

Responsibilities

• Serve as the primary point of contact for customer inquiries, documentation requests, and order-related communication.
• Enter and process sales orders in Sage, maintain order files, and distribute paperwork to internal teams.
• Coordinate with sales, project management, purchasing, and production to ensure smooth order flow and customer satisfaction.
• Upload, download, and manage documents through customer and vendor portals while assisting with reporting and data entry.
• Provide backup support for purchasing, reception, marketing assistance, and general office administrative tasks.

Qualifications

• Strong Microsoft Office skills, with an emphasis on Excel.
• Excellent written and verbal communication skills.
• Ability to learn new processes and take on additional responsibilities.
• Detail-oriented, organized, and able to manage multiple priorities.
• Comfortable working in a fast-paced, team-oriented environment.

Benefits

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses