Customer Service

Express Employment Professionals - Cincinnati East; McHenry (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Short-term disability

Referral bonuses

Job summary

Express Employment Professionals - Cincinnati East in McHenry, IL is seeking a detail-oriented Administrative Customer Service & Billing Coordinator to support daily office operations. This role handles customer communications, payment processing, billing administration, record maintenance, and general office support.

The ideal candidate will show strong organizational skills, excellent customer service, and a high level of accuracy when handling financial transactions and sensitive information.

Qualifications

• Previous experience in customer service, administrative support, billing, accounts receivable, or a related office environment.
• Strong attention to detail with the ability to accurately process payments and maintain records.
• Proficient with computer systems, email communication, and data entry functions.
• Excellent verbal and written communication skills with a professional customer-focused approach.
• Ability to prioritize multiple tasks, handle confidential information, and work independently.

Responsibilities

• Process work orders, customer payments, mobile deposits, credit card batches, and daily billing reconciliations accurately and timely.
• Respond to customer inquiries via phone, voicemail, email, and live chat while maintaining detailed account documentation.
• Monitor billing accounts, payment activity, reports, and hold accounts to ensure timely follow-up and resolution.
• Assist with ACH payment setup, scheduling support, mail distribution, and maintaining tax-exemption certificates.
• Maintain organized filing systems, protect confidential information, and ensure office security procedures are followed.

Skills

Customer service

Billing

Accounts receivable

Data entry

Office software

Job description

Job Title: Administrative Customer Service
City and State: McHenry, IL
Pay Rate: $18.00-$20.00/hour
Schedule/Shift: 1st Shift, Monday-Friday, 7:30 AM-4:00 PM
Employment Type: Evaluation to Hire

Summary: We are seeking a detail-oriented Administrative Customer Service & Billing Coordinator to support daily office operations. This position is responsible for customer communications, payment processing, billing administration, record maintenance, and general office support. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and a high level of accuracy when handling financial transactions and sensitive information.

Responsibilities:

• Process work orders, customer payments, mobile deposits, credit card batches, and daily billing reconciliations accurately and timely.
• Respond to customer inquiries via phone, voicemail, email, and live chat while maintaining detailed account documentation.
• Monitor billing accounts, payment activity, reports, and hold accounts to ensure timely follow-up and resolution.
• Assist with ACH payment setup, scheduling support, mail distribution, and maintaining tax-exemption certificates.
• Maintain organized filing systems, protect confidential information, and ensure office security procedures are followed.

Qualifications:

• Previous experience in customer service, administrative support, billing, accounts receivable, or a related office environment.
• Strong attention to detail with the ability to accurately process payments and maintain records.
• Proficient with computer systems, email communication, and data entry functions.
• Excellent verbal and written communication skills with a professional customer-focused approach.
• Ability to prioritize multiple tasks, handle confidential information, and work independently.

Benefits:

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses

About Express Employment Professionals:

Express Employment Professionals understands that job searching can be overwhelming, especially with the rise of spam and scams. We are committed to providing a safe, supportive experience and are here to help you every step of the way.