Admin Assistant

SYNERGY HomeCare Franchising, LLC; Herndon, Northern (VA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and travel allowances

Liability insurance

Workers’ compensation coverage

Unemployment insurance

Job summary

SYNERGY HomeCare is hiring an Intake Coordinator to join our team and support the intake process for clients and caregivers. You will handle client communications, help coordinate care, and ensure excellent customer service in a homecare setting.

The role emphasizes administrative tasks, scheduling, and collaboration with healthcare teams to deliver compassionate in-home care and a positive client experience.

Qualifications

• High School Diploma/GED or equivalent.
• 1-2 years of administrative support experience preferably in Healthcare.
• Knowledge of scheduling and on-call procedures.
• Strong communication skills and must be able to speak clearly and effectively.
• Customer service skills and phone answering management experience.
• Proficiency in Google Suite, Excel, PowerPoint, etc.
• Knowledge of scheduling software (ERPs or similar) or CRM preferred.

Responsibilities

• Client communication.
• Managing client and caregiver intake calls.
• Providing exemplary customer service.
• Assisting with home assessment and other office tasks as needed.

Skills

Communication skills

Customer service

Phone handling

Scheduling knowledge

Computer skills

ERP/CRM knowledge

Education

High School Diploma/GED

Tools

Google Suite

Excel

PowerPoint

ERPs or similar

CRM

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart! Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you guiding them through the Intake process.

Do you:

• Enjoy serving others?
• Have a big heart with a lot of love to share?
• Excel at assisting clients in finding care they need?

We have an opening for an Admin Assist who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to establish home care support for a wide variety of people, spanning all ages and all abilities. We are seeking an Intake Coordinator to join our independently owned and operated national agency.

Admin Assist Benefits

• Competitive Pay
• Paid earned vacation and travel allowances.
• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

Admin Assist Responsibilities

• Client communication
• Managing client and caregiver intake calls
• Providing exemplary customer service
• Assisting with home assessment and other office tasks as needed

Admin Assist Requirements

• High School Diploma/GED or equivalent
• 1-2 years of experience providing administrative support preferably in the Healthcare industry
• Knowledge of scheduling and on-call procedures (preferred)
• Strong communication skills and must be able to speak clearly and effectively
• Customer service skills and phone answering management experience
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc...)
• Knowledge of scheduling software (ERPs or similar) or CRM preferred