Adjuster, Inside Property

Jobtailor; Massachusetts; Hybrid; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Massachusetts is hiring a Claims Adjuster to investigate and resolve property claims of low complexity. The role involves phone outreach to verify details, policy coverage, and damages, while maintaining high standards of service and empathy for policyholders.

The position requires a state adjuster license (company sponsored), excellent phone etiquette, and a customer-service orientation with strong judgment in a fast-paced environment.

Qualifications

• Willingness to obtain and maintain required state adjuster licenses; company sponsored.
• Strong phone etiquette.
• Customer service orientation.
• Conflict resolution skills.
• Ability to exercise sound judgment and work effectively in a fast-paced environment.
• Reliable high-speed internet connection for home-office remote days.

Responsibilities

• Investigate, evaluate, and resolve low-complexity property claims.
• Analyze, negotiate, and settle claims of minimal complexity using discretion and independent judgment.
• Conduct phone outreach to confirm claim details, policy coverage, liability, and damages.
• Provide professional, polite, and empathetic service to policyholders.
• Take recorded statements and accurately document claim details.
• Identify suspicious claims and collaborate with Special Investigations Units as needed.
• Complete formal onboarding and ongoing technical training programs.

Skills

Claims Analysis

Claims Settlement

Documentation Accuracy

Phone Outreach

Technical Training

Education

State Adjuster License

Job description

• Investigate, evaluate, and resolve low-complexity property claims
• Analyze, negotiate, and settle claims of minimal complexity using discretion and independent judgment
• Conduct phone outreach to confirm claim details, policy coverage, liability, and damages
• Provide professional, polite, and empathetic service to policyholders
• Take recorded statements and accurately document claim details
• Identify suspicious claims and collaborate with Special Investigations Units as needed
• Complete formal onboarding and ongoing technical training programs

Requirements

• Willingness to obtain and maintain required state adjuster licenses; company sponsored
• Strong phone etiquette
• Customer service orientation
• Conflict resolution skills
• Ability to exercise sound judgment and work effectively in a fast‑paced environment
• Reliable high-speed internet connection for home‑office remote days

Core Competencies

Demonstrates expertise in investigating and resolving property claims with a focus on customer service and conflict resolution. Proficient in analyzing claims, exercising sound judgment, and maintaining required state adjuster licenses.

Highest-signal resume keywords

• Property Claims Investigation
• Customer Service Orientation
• Conflict Resolution Skills
• Strong Phone Etiquette
• Sound Judgment

Hard Skills

• Claims Analysis
• Claims Settlement
• Documentation Accuracy
• Phone Outreach
• Technical Training

Soft Skills

• Empathy
• Politeness
• Discretion

Certifications & Qualifications

• State Adjuster License

Industry Keywords

• Property Claims
• Special Investigations Units
• Policy Coverage
• Liability
• Damages