Adjuster Inside Property (Hybrid role)

OnDek Solutions; United States; Hybrid; USD 56,641,000 - 76,633,000; Full time

Benefits offered by this job

Licensing Support

Career Growth

Hybrid Schedule

Job summary

OnDek Solutions is seeking an Associate Property Claims Adjuster for a hybrid role. The position pays $24.00 per hour and supports licensing sponsorship, training, and clear paths for advancement.

The hybrid schedule comprises 3 days in office and 2 days remote, with 38.75 hours per week and potential full-time on-site presence during initial training. The role focuses on investigating and settling low-complexity property claims, providing empathetic service to policyholders, and collaborating

Qualifications

• Will ingness to obtain and maintain required state adjuster licenses (company sponsored).
• Strong telephone etiquette and customer service orientation.
• Ability to exercise sound judgment in a fast-paced environment.
• Reliable high-speed internet for home-office remote days.

Responsibilities

• Analyze, evaluate, negotiate, and settle low-complexity claims with independent judgment.
• Conduct outbound calls to confirm claim details, coverage, liability, and damages.
• Provide empathetic service to policyholders throughout the claims process.
• Take recorded statements and document claim details accurately.
• Identify and escalate suspicious claims with SIU when needed.
• Complete onboarding and ongoing technical training programs.

Skills

Customer service

Phone etiquette

Conflict resolution

Judgment

Job description

Associate Property Claims Adjuster (Hybrid)

Pay Rate: $24.00 / hour

About the Role

A leading national property and casualty insurance carrier is seeking entry-level to mid-level Associate Property Claims Adjusters to join their growing Property Claims team. This role is a direct path to a long-term career in insurance adjusting, offering comprehensive training, professional licensing sponsorship, and structured career advancement opportunities.

In this role, you will investigate, evaluate, and resolve low-complexity property claims, serving as a primary point of empathetic support for policyholders during unexpected events.

What We Offer

• Licensing Support: Company-sponsored training to obtain and maintain required adjuster licenses.


• Career Growth: Clear advancement paths with pay growth opportunities within the first 3 years.


• Hybrid Schedule: 3 days in office (Monday–Wednesday) / 2 days remote (Thursday–Friday); 38.75 hours/week (7.75 hours/day between 7:30 AM – 6:00 PM). Note: May require full-time on-site presence during initial training.

Key Responsibilities

• Analyze, evaluate, negotiate, and settle claims of minimal complexity using discretion and independent judgment.


• Conduct phone outreach to customers to confirm claim details, policy coverage, liability, and damages.


• Provide professional, polite, and empathetic service to policyholders throughout the claims process.


• Take recorded statements and document claim details accurately.


• Identify suspicious claims and collaborate with Special Investigations Units (SIU) as needed.


• Complete formal onboarding and ongoing technical training programs.

Requirements & Qualifications

• Willingness to obtain and maintain required state adjuster licenses (company sponsored).


• Strong phone etiquette, customer service orientation, and conflict resolution skills.


• Ability to exercise sound judgment and work effectively in a fast-paced environment.


• Reliable high-speed internet connection for home-office remote days.