Property Adjuster

Jonus Group; Worcester (MA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) benefits

Job summary

Jonus Group is recruiting for a contract-to-hire Property Claims Adjuster with a respected national property and casualty insurer. As an Associate Property Claims Adjuster you will support policyholders through the claims process after an unexpected loss, developing claims expertise in a fast-paced, customer-focused environment.

The role offers a hybrid schedule (2–3 days in office, 2–3 days remote) with initial in-office training, a comprehensive training program, and opportunities for growth.

Qualifications

• Bachelor's degree preferred or currently in progress.
• 1 to 3 years of experience in customer service or related fields.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office (Word and Excel).
• Ability to multitask and navigate multiple computer systems.
• High emotional intelligence and professionalism.

Responsibilities

• Obtain and maintain required adjuster licenses and continuing education requirements.
• Investigate, evaluate, negotiate, and assist in resolving low complexity claims.
• Exercise sound judgment and discretion throughout the claims process.
• Communicate with customers to verify coverage, liability, damages, and claim details.
• Deliver professional, empathetic customer service through phone, email, and other communication channels.
• Identify potentially suspicious claims and collaborate with investigative resources as needed.
• Obtain recorded statements when necessary.
• Participate in formal training programs and ongoing development initiatives.
• Maintain appropriate remote-work capabilities, including reliable internet access.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Teamwork

Adaptability

Education

Bachelor's degree preferred or in progress

Tools

Microsoft Office

Job description

Our client, a highly respected national property and casualty insurance organization, is seeking Property Claims Adjusters to join their claims team through a contract-to-hire opportunity. This organization is known for its strong employee development programs, collaborative culture, and commitment to long-term career growth.

As an Associate Property Claims Adjuster, you will play an important role in supporting policyholders through the claims process following an unexpected loss. This position offers the opportunity to develop claims expertise while working in a fast-paced, customer-focused environment.

Career Growth

• Perm opportunity
• Comprehensive training program
• Ongoing coaching, mentorship, and professional development

Compensation

• $24/hr

Hybrid Schedule

• Generally 2-3 days in office and 2-3 days remote
• Initial training may require increased in-office attendance

Benefits

• Medical, dental, vision, and 401(k) benefits

Key Responsibilities

• Obtain and maintain required adjuster licenses and continuing education requirements
• Investigate, evaluate, negotiate, and assist in resolving claims of low complexity
• Exercise sound judgment and discretion throughout the claims process
• Communicate with customers to verify coverage, liability, damages, and claim details
• Deliver professional, empathetic customer service through phone, email, and other communication channels
• Identify potentially suspicious claims and collaborate with investigative resources as needed
• Obtain recorded statements when necessary
• Participate in formal training programs and ongoing development initiatives
• Maintain appropriate remote-work capabilities, including reliable internet access

Qualifications

• Bachelor's degree preferred or currently in progress
• 1 to 3 years of experience in customer service, finance, hospitality, or a related field preferred
• Strong communication and interpersonal skills
• Ability to multitask and navigate multiple computer systems simultaneously
• Proficiency with Microsoft Office applications, including Word and Excel
• Strong problem-solving, critical-thinking, and decision-making skills
• Demonstrated commitment to customer service and teamwork
• Adaptability in a changing environment
• High emotional intelligence and professionalism
• Self-motivated with a positive attitude and willingness to learn

The ideal candidate is a motivated claims professional who thrives in a collaborative environment, enjoys investigating complex claim scenarios, and is committed to delivering exceptional service. This individual will possess strong organizational skills, sound judgment, and the ability to independently manage a challenging caseload while contributing to overall team success.

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