Adjuster Inside Property (Hybrid role)

OnDek Solutions; Howell (MI); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Licensing support

Career growth

Hybrid schedule

Job summary

OnDek Solutions in Howell, MI is seeking entry-level to mid-level Associate Property Claims Adjusters to investigate, evaluate, and resolve low-complexity property claims. This role offers licensing sponsorship, comprehensive training, and a hybrid work schedule with 3 days in office and 2 remote days.

You will work with policyholders, provide empathetic service, and engage in ongoing training to advance within the claims team.

Qualifications

• Willingness to obtain and maintain required state adjuster licenses (company sponsored).
• Strong phone etiquette, customer service orientation, and conflict resolution skills.
• Ability to exercise sound judgment and work effectively in a fast-paced environment.
• Reliable high-speed internet connection for home-office remote days.

Responsibilities

• Analyze, evaluate, negotiate, and settle claims of minimal complexity using discretion and independent judgment.
• Conduct phone outreach to customers to confirm claim details, policy coverage, liability, and damages.
• Provide professional, polite, and empathetic service to policyholders throughout the claims process.
• Take recorded statements and document claim details accurately.
• Identify suspicious claims and collaborate with Special Investigations Units (SIU) as needed.
• Complete formal onboarding and ongoing technical training programs.

Skills

Strong phone etiquette

Customer service orientation

Conflict resolution skills

Licenses sponsorship

Job description

Associate Property Claims Adjuster (Hybrid)

Pay Rate: $24.00 / hour

About the Role

A leading national property and casualty insurance carrier is seeking entry-level to mid-level Associate Property Claims Adjusters to join their growing Property Claims team. This role is a direct path to a long-term career in insurance adjusting, offering comprehensive training, professional licensing sponsorship, and structured career advancement opportunities.

In this role, you will investigate, evaluate, and resolve low-complexity property claims, serving as a primary point of empathetic support for policyholders during unexpected events.

What We Offer

• Licensing Support: Company-sponsored training to obtain and maintain required adjuster licenses.


• Career Growth: Clear advancement paths with pay growth opportunities within the first 3 years.


• Hybrid Schedule: 3 days in office (Monday–Wednesday) / 2 days remote (Thursday–Friday); 38.75 hours/week (7.75 hours/day between 7:30 AM – 6:00 PM). Note: May require full-time on-site presence during initial training.

Key Responsibilities

• Analyze, evaluate, negotiate, and settle claims of minimal complexity using discretion and independent judgment.


• Conduct phone outreach to customers to confirm claim details, policy coverage, liability, and damages.


• Provide professional, polite, and empathetic service to policyholders throughout the claims process.


• Take recorded statements and document claim details accurately.


• Identify suspicious claims and collaborate with Special Investigations Units (SIU) as needed.


• Complete formal onboarding and ongoing technical training programs.

Requirements & Qualifications

• Willingness to obtain and maintain required state adjuster licenses (company sponsored).


• Strong phone etiquette, customer service orientation, and conflict resolution skills.


• Ability to exercise sound judgment and work effectively in a fast-paced environment.


• Reliable high-speed internet connection for home-office remote days.