Adjudication Lead, Unemployment Insurance

Job & Family Services; Ohio; On-site; USD 45,000 - 51,000; Full time

Job summary

Job & Family Services in Ohio seeks a full-time Unemployment Insurance Supervisor (Adjudication) to oversee daily staff operations, coordinate complex unemployment claims, and ensure adherence to laws and performance goals. The role reports to ODJFS’s Office of Unemployment Insurance Operations and supports staff training and process improvements.

The position pays $33.32 per hour, with standard 8:00 AM–5:00 PM hours, and is located in Columbus/Akron/Dayton facilities. Travel may be required.

Qualifications

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
• AND 12 months training or experience in supervisory principles/techniques.
• OR Completion of undergraduate core program in public or business administration AND 12 months training or expereince in supervisory principles/techniques.
• OR The equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans.
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims.
• Work with other supervisors across ODJFS to coordinate operations.
• Create and review procedures to ensure they follow all laws and regulations.
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals.
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise.
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules.

Skills

Management

Data Analytics

Program Management

Training

Collaboration

Customer Focus

Leading Others

Problem Solving

Time Management

Education

Public or Business Administration degree

Job description

Job & Family Services in Ohio seeks a full-time Unemployment Insurance Supervisor (Adjudication) to oversee daily staff operations, coordinate complex unemployment claims, and ensure adherence to laws and performance goals. The role reports to ODJFS’s Office of Unemployment Insurance Operations and supports staff training and process improvements.

The position pays $33.32 per hour, with standard 8:00 AM–5:00 PM hours, and is located in Columbus/Akron/Dayton facilities. Travel may be required.