Unemployment Insurance Operations Leader – Adjudication Team

Ohio Department of Job and Family Services; Akron (OH); Hybrid; USD 84,000 - 115,000; Full time

Job summary

The Ohio Department of Job and Family Services, Office of Unemployment Insurance Operations, seeks an experienced supervisor to lead the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance, and provide coaching and support.

You will work with executives to improve policies and procedures, develop practices to improve customer service and efficiency, and ensure clear communication in a team that may be remote, hybrid, or

Qualifications

• Knowledge of federal or state unemployment programs.
• Supervisory experience or training required.
• Call center experience is helpful.

Responsibilities

• Run day-to-day activities of the Adjudication Team.
• Provide leadership and feedback to supervisors and staff.
• Train the team on daily tasks.
• Work with executives to improve policies and procedures.
• Develop practices that improve customer service and efficiency.
• Track and analyze performance metrics.
• Represent the agency during public speaking events.
• Support budgeting and operational issue resolution.

Skills

Unemployment Insurance Supervisor

Leadership

Change management

Budgeting

Education

Undergraduate degree in public or business administration

Job description

The Ohio Department of Job and Family Services, Office of Unemployment Insurance Operations, seeks an experienced supervisor to lead the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance, and provide coaching and support.

You will work with executives to improve policies and procedures, develop practices to improve customer service and efficiency, and ensure clear communication in a team that may be remote, hybrid, or