Unemployment Insurance Supervisor (Adjudication)

Ohio Department of Job and Family Services; Akron (OH); On-site; USD 69,000 - 99,000; Full time

Job summary

Ohio Department of Job and Family Services (ODJFS) Office of Unemployment Insurance Operations in Ohio is seeking a supervisor to oversee daily staff operations handling unemployment claims for Ohioans. The role involves training staff on complex claims, coordinating with other ODJFS offices, and creating procedures to ensure legal compliance.

The position requires monitoring performance metrics, addressing data quality, and resolving disputes while maintaining high customer service standards.

Qualifications

• Experience with federal and state unemployment programs and policies.
• Strong leadership, analytical and problem-solving abilities.
• Ability to manage multiple priorities and stay calm in a fast-paced environment.

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
• Train and support staff on complex unemployment claims including combined wage, federal, military and appeal-related claims
• Coordinate operations with other supervisors across ODJFS
• Create and review procedures to ensure compliance with all laws and regulations
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals
• Monitor unemployment claim data for quality and workload levels, and address issues
• Handle customer disputes and explain unemployment laws and rules clearly

Skills

Experience with unemployment programs

Leadership and problem solving

Prioritization under pressure

Job description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans


• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims


• Work with other supervisors across ODJFS to coordinate operations


• Create and review procedures to ensure they follow all laws and regulations


• Review employee data and reports to ensure the team meets ODJFS and federal performance goals


• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise


• Handle customer disputes and complaints, and clearly explain unemployment laws and rules

Recommended Skills

• Experience working with federal and state employment or unemployment programs


• Strong leadership, analytical and problem-solving skills


• Able to manage competing priorities and stay calm in a fast-paced environment

Schedule

Full-time

Hours

Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel

May be required for occasional meetings or trainings or other operational needs.

Option 1

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).


• AND 12 months training or experience in supervisory principles/techniques.

Option 2

• Completion of undergraduate core program in public or business administration


• AND 12 months training or expereince in supervisory principles/techniques.

Option 3

• The equivalent of minimum class qualifications for employment noted above.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

• Hourly


• $33.32


• $35.21


• $37.09


• $39.14


• $41.31


• $43.57


• $45.35


• $47.47

• Annual


• $69,306


• $73,237


• $77,147


• $81,411


• $85,925


• $90,626


• $94,328


• $98,738

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance


• Employment Services and Workforce Development


• Unemployment Insurance


• Adult Protective Services


• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.


• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.


• We get better at what we do every day.