Unemployment Insurance Supervisor (Adjudication)

State of Ohio; United States; On-site; USD 69,000 - 99,000; Full time

Job summary

Office of Unemployment Insurance Operations in Ohio seeks a supervisor to oversee daily staff operations, ensuring productivity and strong customer service for unemployed Ohioans.

Responsibilities include training staff on complex unemployment claims, coordinating with other ODJFS supervisors, and creating procedures compliant with laws and regulations. Applicants should have 3+ years in unemployment program rules and 12 months supervisory experience.

Qualifications

• 3 years experience interpreting unemployment program rules and eligibility/liability procedures.
• 12 months supervisory principles/techniques experience.
• Undergraduate core program in public or business administration.
• Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans.
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims.
• Work with other supervisors across ODJFS to coordinate operations.
• Create and review procedures to ensure they follow all laws and regulations.
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals.
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise.
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules.

Skills

Leadership

Analytical skills

Problem-solving

Prioritization

Staff coordination

Education

Undergraduate core program in public or business administration

Job description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims
• Work with other supervisors across ODJFS to coordinate operations
• Create and review procedures to ensure they follow all laws and regulations
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules

Recommended Skills

• Experience working with federal and state employment or unemployment programs
• Strong leadership, analytical and problem-solving skills
• Able to manage competing priorities and stay calm in a fast-paced environment

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: May be required for occasional meetings or trainings or other operational needs.

PN(s): 20034635

The candidate, at minimum, must have the following:

1. 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
2. AND 12 months training or experience in supervisory principles/techniques.
3. Completion of undergraduate core program in public or business administration
4. AND 12 months training or expereince in supervisory principles/techniques.
5. The equivalent of minimum class qualifications for employment noted above.

Pay Information

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

• Pay Range 12 Step 1
• Step 2
• Step 3
• Step 4
• Step 5
• Step 6
• Step 7
• Step 8
• Hourly $33.32
• $35.21
• $37.09
• $39.14
• $41.31
• $43.57
• $45.35
• $47.47
• Annual $69,306
• $73,237
• $77,147
• $81,411
• $85,925
• $90,626
• $94,328
• $98,738
• Months of Employment At Hire
• 6 Months
• 18 Months
• 30 Months
• 42 Months
• 54 Months
• 66 Months
• 78 Months