Unemployment Insurance Manager (Adjudication)

Ohio Department of Job and Family Services; Akron (OH); Hybrid; USD 84,000 - 115,000; Full time

Job summary

The Ohio Department of Job and Family Services, Office of Unemployment Insurance Operations, seeks an experienced supervisor to lead the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance, and provide coaching and support.

You will work with executives to improve policies and procedures, develop practices to improve customer service and efficiency, and ensure clear communication in a team that may be remote, hybrid, or

Qualifications

• Knowledge of federal or state unemployment programs.
• Supervisory experience or training required.
• Call center experience is helpful.

Responsibilities

• Run day-to-day activities of the Adjudication Team.
• Provide leadership and feedback to supervisors and staff.
• Train the team on daily tasks.
• Work with executives to improve policies and procedures.
• Develop practices that improve customer service and efficiency.
• Track and analyze performance metrics.
• Represent the agency during public speaking events.
• Support budgeting and operational issue resolution.

Skills

Unemployment Insurance Supervisor

Leadership

Change management

Budgeting

Education

Undergraduate degree in public or business administration

Job description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

This role leads the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance and provide regular coaching and support.

• Run all day-to-day activities of the Adjudication Team.
• Give clear, supportive leadership and feedback to supervisors and staff.
• Act as a subject-matter expert and train the team on daily tasks.
• Work with executives to improve policies and procedures.
• Develop and refine practices that improve customer service and efficiency.
• Encourage teamwork within the group and with other teams.
• Track and analyze performance metrics to find issues and improve results.
• Maintain a positive, productive team culture.
• Lead a team that may work remotely, in hybrid schedules, or on-site, ensuring consistent communication and expectations.
• Represent the agency during public speaking events.
• Support the UI Senior Manager with budgeting and solving operational issues.

Required experience includes knowledge of federal or state employment/unemployment programs, with a strong preference for unemployment benefits experience. Supervisory experience or training is required, and call center experience is helpful. You must be able to guide teams through change, manage multiple priorities, and stay calm in a fast-paced environment.

Schedule

Full-time

Hours

Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

• Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
• Akron - 172 S. Broadway Street, Akron, OH 44308
• Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel

Occasional travel within the state of Ohio.

Option 1

The candidate, at minimum, must have the following:

• 12 months experience as an Unemployment Insurance Supervisor.

Option 2

• 36 months experience or training in government laws, rules, regulations, &/or procedures governing unemployment insurance
• 12 months experience in supervisory principles/techniques

Option 3

• Completion of undergraduate core program in public or business administration
• 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance
• 12 months experience in supervisory principles/techniques

Option 4

• Equivalent of minimum class qualifications for employment noted above.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.40 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

• Step 1 $40.40 / $84,032
• Step 2 $42.70 / $88,816
• Step 3 $44.99 / $93,579
• Step 4 $47.43 / $98,654
• Step 5 $50.12 / $104,250
• Step 6 $52.90 / $110,032
• Step 7 $55.09 / $114,587
• Step 8 $57.67 / $119,954

• Months of Employment
• At Hire
• 6 Months
• 18 Months
• 30 Months
• 42 Months
• 54 Months
• 66 Months
• 78 Months

Organization

Job & Family Services

Agency Contact Name and Information

[e-mail]

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.