Unemployment Insurance Operations Leader

State of Ohio; United States; On-site; USD 69,000 - 99,000; Full time

Job summary

Office of Unemployment Insurance Operations in Ohio seeks a supervisor to oversee daily staff operations, ensuring productivity and strong customer service for unemployed Ohioans.

Responsibilities include training staff on complex unemployment claims, coordinating with other ODJFS supervisors, and creating procedures compliant with laws and regulations. Applicants should have 3+ years in unemployment program rules and 12 months supervisory experience.

Qualifications

• 3 years experience interpreting unemployment program rules and eligibility/liability procedures.
• 12 months supervisory principles/techniques experience.
• Undergraduate core program in public or business administration.
• Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans.
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims.
• Work with other supervisors across ODJFS to coordinate operations.
• Create and review procedures to ensure they follow all laws and regulations.
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals.
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise.
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules.

Skills

Leadership

Analytical skills

Problem-solving

Prioritization

Staff coordination

Education

Undergraduate core program in public or business administration

Job description

Office of Unemployment Insurance Operations in Ohio seeks a supervisor to oversee daily staff operations, ensuring productivity and strong customer service for unemployed Ohioans.

Responsibilities include training staff on complex unemployment claims, coordinating with other ODJFS supervisors, and creating procedures compliant with laws and regulations. Applicants should have 3+ years in unemployment program rules and 12 months supervisory experience.