ADA Eligibility Supervisor — Paratransit Operations Lead

Transdev; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 67,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5 days

Holidays: 12 days

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Chicago, IL seeks an ADA Eligibility Specialist Supervisor to review applications, conduct interviews, and perform functional assessments to determine ADA paratransit eligibility. The role includes supervision of direct reports, documentation, and final determinations for the Client, with support to the General Manager in operations.

Competitive compensation with standard benefits is offered, including two weeks of vacation, sick days, holidays, and a 401(k) plan along with medical,

Qualifications

• Bachelor’s degree or equivalent in a related field is required.
• Experience with ADA regulations and sensitivity to people with disabilities and older adults.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Determines final eligibility based on application, interview, and assessments.
• Conducts in-person interviews and reviews supplemental information.
• Supervises ADA Eligibility Specialists and supports leadership with improvements.
• Provides written eligibility determinations to Client within required timeframes.
• Maintains documentation, reports, and applicant tracking.
• Performs functional assessments to determine mobility capabilities.
• Engages in community outreach and staff training as needed.
• Assists with service issue resolution and client communications.

Skills

ADA regulations knowledge

Interviewing & assessment

Customer service

MS Office

Education

Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or related field

Tools

Microsoft Office Suite

Job description

Transdev in Chicago, IL seeks an ADA Eligibility Specialist Supervisor to review applications, conduct interviews, and perform functional assessments to determine ADA paratransit eligibility. The role includes supervision of direct reports, documentation, and final determinations for the Client, with support to the General Manager in operations.

Competitive compensation with standard benefits is offered, including two weeks of vacation, sick days, holidays, and a 401(k) plan along with medical,