ADA Paratransit Eligibility Specialist

MV Transportation; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equal employment opportunity

Job summary

MV Transportation seeks an Eligibility Manager to evaluate and process ADA paratransit applications and provide travel planning services. The role includes assessments, coordinating with the contractor, and maintaining eligibility data, with a focus on strong customer service and adherence to FTA guidelines.

Responsibilities include stakeholder communication, event representation, and reporting on assessments, recertifications, and system metrics.

Qualifications

• Must have 1–3 years ADA Paratransit eligibility experience.
• Strong customer service, written and verbal skills.
• Knowledge of contractual obligations is required.
• Experience managing in a fast-paced environment.

Responsibilities

• Perform ADA paratransit eligibility assessments and maintain eligibility database.
• Provide travel planning information including fares and service areas.
• Coordinate with ADA paratransit contractor to identify and resolve issues.
• Communicate with customers to ensure service demands are met and documented.

Skills

Customer service

Independent work

Contractual obligations

Fast-paced environment

Job description

MV Transportation seeks an Eligibility Manager to evaluate and process ADA paratransit applications and provide travel planning services. The role includes assessments, coordinating with the contractor, and maintaining eligibility data, with a focus on strong customer service and adherence to FTA guidelines.

Responsibilities include stakeholder communication, event representation, and reporting on assessments, recertifications, and system metrics.