ADA Accommodations Specialist

Randstad USA; Scottsdale (AZ); On-site; USD 44,000 - 45,000; Full time

Job summary

Randstad USA is seeking an ADA Accommodations Specialist to lead the interactive process for remote work accommodation requests within the Employee Relations team. You will balance regulatory requirements, employee needs, and business operations while guiding a pipeline of cases with empathy and clarity.

The role focuses on creative alternative accommodations, conflict resolution, and timely, precise case documentation.

Qualifications

• Minimum 5 years of experience in HR operations, disability accommodations, or employee relations.
• Direct experience facilitating the ADA interactive process and evaluating accommodation requests.
• Strong resilience and de-escalation skills to navigate sensitive conversations effectively.
• Excellent case management, time management and problem-solving abilities.

Responsibilities

• Manage the ADA Interactive Process: evaluate remote work and accommodation requests and drive end-to-end discussions with empathy and compliance.
• Develop Creative Alternatives: partner with employees and leaders to identify viable alternative accommodations.
• Navigate Challenging Conversations: demonstrate de-escalation and professional resilience when delivering decisions.
• Oversee an Active Caseload: independently manage ~70 cases at various stages, track medical docs and maintain detailed notes.

Skills

customer service

HR Operations

Case management

Education

High School

Job description

Are you an empathetic, resilient HR or compliance professional with expertise in navigating complex workplace accommodation requests? We are seeking an ADA Accommodations Specialist to join our Employee Relations team. In this pivotal role, you will lead the interactive process for remote work accommodation and renewal requests, serving as a critical decision-maker who balances regulatory compliance, employee needs, and business operations.

If you possess exceptional conflict-resolution skills, excel at identifying creative alternative workplace solutions, and thrive in managing an active, staggered case pipeline, this is an outstanding opportunity to drive impactful employee outcomes.

salary: $32 - $32.01 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

• Manage the ADA Interactive Process: Evaluate incoming remote work and workplace accommodation requests, driving the end-to-end interactive discussion with empathy, clarity, and compliance.
• Develop Creative Alternatives: Partner with employees and business leaders to identify and implement viable alternative accommodations when primary requests cannot be granted as submitted.
• Navigate Challenging Conversations: Exercise sde-escalation, professional resilience, and clear communication when delivering sensitive accommodation decisions.
• Oversee an Active Caseload: Independently manage a pipeline of approximately 70 cases at various stages of completion, tracking medical documentation and maintaining timely, detailed case notes.

What We’re Looking For

• background in HR operations, disability accommodations, leave administration, or employee relations.
• Direct experience facilitating the ADA interactive process and evaluating accommodation requests.
• Proven resilience and de-escalation skills to navigate complex, highly sensitive conversations effectively.
• Exceptional case management, time management, and problem-solving abilities.

Skills

• customer service
• HR Operations
• Case management (1 year of experience is preferred)

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 5 years

Education

• High School (required)